＜Payment of Rental Charges＞
For individual contracts, all rental charges must be paid in advance, regardless of the reason.
Payment is accepted by credit card only.
For corporate contracts, invoice payment at the end of the month may be approved upon our authorization.
For long-term rentals such as monthly contracts, installment payments on a monthly basis may be available.
No refunds will be issued after the rental period has started.
No prorated refunds will be made in the event of early termination.
＜Reservation Cancellation＞
Both the renter and our company may cancel a reservation using our designated method.
If the renter cancels for personal reasons, the following cancellation fees will apply.
Regular Season
| Timing of Cancellation | Cancellation Fee |
|---|---|
| 6–2 days before rental start | 20% of the monthly rental fee |
| 1 day before rental start | 30% of the monthly rental fee |
| On the rental start date | 50% of the monthly rental fee |
Peak Season (Golden Week, Obon, Year-End/New Year, or other designated periods)
| Timing of Cancellation | Cancellation Fee |
|---|---|
| Up to 10 days before rental start | 100% of the monthly rental fee |
| 11–14 days before rental start | 50% of the monthly rental fee |
| 15 days or more before rental start | No charge |
Peak season periods are determined separately by our company.
Refunds are generally not provided.
＜Rental Agreement＞
At the time of contract, the renter and driver must present a valid driver’s license and identification.
As an emergency contact, the renter must provide a mobile phone number other than their own, as well as workplace or family contact details.
Requests for contract extensions must be made at least 7 days before the scheduled return date.
If the rental period is exceeded without approval, a penalty of 200% of the daily rate per excess day will apply.
Unauthorized extension or loss of contact may be treated as theft or embezzlement and reported to the police.
Daily Excess Fees (tax included)
| Vehicle Class | Fee |
|---|---|
| Kei Mini | JPY 4,400 |
| Kei Wagon | JPY 5,500 |
| Kei Box | JPY 5,500 |
| Kei Van | JPY 6,600 |
| Compact | JPY 7,700 |
| Hybrid | JPY 8,800 |
| Other | JPY 11,000 |
＜Forced Vehicle Retrieval＞
We may forcibly retrieve the vehicle if any of the following apply.
・Rental payment cannot be confirmed
・The vehicle is not returned within the contract period
・Traffic violation procedures have not been completed
・Changes to address or contact information have not been reported
All costs incurred, including towing, key replacement, search, and administrative handling, shall be borne entirely by the customer.
＜Obligation to Report Changes＞
If there are any changes to registered information such as contract details, driver’s license, address, or contact number, the renter must notify us immediately.
＜Management Responsibility and Daily Inspection＞
As this is a long-term rental, the renter must perform daily inspections in accordance with applicable vehicle regulations.
This includes checking engine oil, brake fluid, coolant, and battery condition.
Any malfunction caused by failure to perform daily inspections, such as engine seizure due to oil shortage or overheating due to insufficient coolant, will result in full customer liability for repair and towing costs.
＜Customer Responsibility in Case of Malfunctions＞
Repair costs, towing, and battery replacement are free of charge unless caused by the renter’s negligence.
If caused by insufficient daily inspection, all related costs shall be borne by the renter and driver.
The following items are not covered by insurance or compensation and will be charged at actual cost.
・Tire puncture or burst, wheel damage
・Windshield or body damage caused by flying stones
・Damage caused by tire chains or carriers
・Battery depletion due to lights left on
・Lost, damaged, or locked-in keys
＜Traffic Violations＞
If notified by the police of a traffic violation, the renter must report it to us and complete payment of the fine before returning the vehicle.
| Condition | Charge |
|---|---|
| Fine unpaid or unreported | Fine + JPY 30,000 administrative fee |
Violations detected by speed cameras must also be handled promptly according to our instructions.
＜Insurance and Compensation Coverage＞
| Insurance Type | Coverage | Deductible |
|---|---|---|
| Bodily Injury Liability | Unlimited | JPY 55,000 |
| Property Damage Liability | Unlimited | None |
| Personal Injury Protection | Up to JPY 50,000,000 | None |
| Vehicle Insurance | Market value | JPY 55,000 (drivable) / JPY 110,000 (non-drivable) |
＜Collision Damage Waiver (CDW)＞
| Fee | Details |
|---|---|
| JPY 500 / day (tax excluded) | Vehicle deductible becomes JPY 0 |
| JPY 1,500 / day (weekly plan, tax excluded) | Vehicle deductible becomes JPY 0 |
CDW is not insurance but our own compensation system.
Total loss, gross negligence, or contract violations are excluded.
＜Non-Operation Charge (NOC)＞
| Condition | Amount |
|---|---|
| Cleaning only | JPY 22,000 |
| Returned drivable | JPY 33,000 |
| Returned non-drivable | JPY 55,000 |
NOC applies regardless of fault, including cases with zero negligence.
＜Mileage Limit＞
| Contract Type | Limit |
|---|---|
| Weekly | 100 km per day |
| Monthly | 3,000 km per 30 days |
Excess mileage will be charged at JPY 11 per km (tax included).
＜Fuel Policy＞
Vehicles are provided with a full tank and must be returned full.
A fuel receipt must be presented upon return.
| Fuel Level at Return | Charge |
|---|---|
| Less than half | JPY 8,000 |
| Half or more | JPY 4,000 |
＜Smoking and Pets＞
All vehicles are non-smoking and pets are prohibited.
| Violation | Charge |
|---|---|
| Smoking in vehicle | JPY 22,000 |
| Pet onboard | JPY 22,000 |
＜Company Information＞
Monthly Go
Established November 1, 2024