Terms & Conditions

<Rental Contract>
(1) When concluding the rental contract, the renter and driver must present their driver’s license and identification documents.
(2) All persons who will drive the vehicle must register in advance at the time of contract and present a driver’s license and identification document. Up to 4 additional drivers may be registered free of charge; from the 5th additional driver onward, an additional charge of JPY 4,400 (tax included) per person applies. From the standpoint of safety management and insurance applicability, reservations may be declined if the number of registered drivers significantly exceeds our standard. Please understand this in advance.
(3) You must declare, as emergency contacts, a mobile phone number other than the renter’s own, as well as workplace, family, or other contact information.
(4) If you wish to extend the contract period, please contact us at least 7 days before the scheduled return date.
(5) When the contract period is extended, the fees, mileage limit, compensation details, various handling fees, and other conditions of use applicable to the extension period shall be governed by the latest price list, terms of use, rental terms, and individual guidance determined by us as of the time the extension is applied for.
(6) The fees, mileage limit, and other conditions of use applied at the time of the initial contract apply only to that initial contract period and are not automatically carried over to an extension period or a renewal period.
(7) The mileage limit is up to 3,000 km per month (30 days). For a usage period or extension period of less than one month, the maximum distance is calculated on a pro-rata daily basis or by another method prescribed by us. Mileage is confirmed based on the mileage records at handover, at return, at vehicle inspection/maintenance, at oil change, and at any other point we deem necessary. If the maximum distance is exceeded, the renter shall pay an excess mileage fee of JPY 22 (tax included) per km.
(8) If the contract period is exceeded without our consent, you shall pay a penalty of 200% of the regular fee for the number of excess days.
(9) In the case of unauthorized extension or loss of contact, this will be regarded as improper use, and we may, as a last resort, report the matter to the police.
(10) We may decline an application to extend the contract period or to enter into a renewal contract where there are grounds that we reasonably determine would interfere with our rental operations, such as vehicle availability, scheduled vehicle inspection, servicing or maintenance, existing reservations, the status of payment of rental charges, or the status of performance of the contract.
(11) If it becomes difficult to return the vehicle by the scheduled return date due to a natural disaster, road closure, suspension of public transport, or any other circumstance not attributable to the renter, please contact us promptly. Where you have contacted us in advance and the circumstances making return difficult are objectively recognized, the penalty set out in (8) will not apply, and settlement will be made at the regular fee based on the actual number of days used. If the scheduled return date passes without contact from you, (8) and (9) apply.

<Unauthorized Driving>
The renter may not allow any third party not pre-registered with us to drive the vehicle.
If an unregistered person drives the vehicle, this is regarded as a serious breach of contract, and the renter shall bear all damages arising from such conduct.
We will also bill the unauthorized driver directly.
In such cases, our compensation system and collision damage waiver (CDW) will be outside the scope of application.

[Excess Fee for Exceeding the Contract Period (per day, tax included)]
※ This fee applies to the exceeding of the contract period provided for in <Rental Contract> (8).
Kei Mini JPY 4,400 / Kei Wagon JPY 5,500 / Kei Box JPY 5,500 / Compact JPY 7,700 / Hybrid JPY 8,800 / Minivan JPY 11,000 (tax included)

<Reservation Cancellation>
The renter and our company may cancel a reservation by our designated method. If the renter cancels for personal reasons, the following cancellation fees apply.
[Regular Season]
・ Up to 7 days before rental start: no cancellation fee
・ 6–2 days before rental start: 20% of the monthly fee for the reserved vehicle
・ 1 day before rental start: 30% of the monthly fee for the reserved vehicle
・ On the rental start date: 50% of the monthly fee for the reserved vehicle
[Peak Season (Golden Week, Obon, Year-End/New Year, or other periods designated by our company)]
・ From 10 days before rental start until the day itself: 100% of the monthly fee for the reserved vehicle
・ 11–14 days before rental start: 50% of the monthly fee for the reserved vehicle
・ 15 days or more before rental start: no cancellation fee
Peak season periods are determined separately by our company and announced on our website or in the guidance provided at the time of reservation.
※ For weekly contracts, “the monthly fee for the reserved vehicle” above shall be read as “the weekly fee for the reserved vehicle.”
Refunds are, in principle, not provided.

<Early Return / Mid-Term Cancellation>
Even where the renter returns the vehicle before the end of the contract period for personal reasons, no refund will be made of the rental charges, delivery fees, collision damage waiver charges, or other charges already paid corresponding to the unexpired period. However, this shall not apply where a refund is required by law.

<Changes, Cancellation, and No-Show for Vehicle Delivery>
Where we provide vehicle delivery based on the date, time, and location designated by the renter, the following shall be treated as a same-day cancellation: a change of date/time or location on the day of the scheduled delivery; a cancellation; or a case where, after our staff arrives at the designated location, contact cannot be established with the renter or driver and handover becomes impossible.
In such cases, the delivery fee already received will not be refunded.
In addition, we may separately charge JPY 5,500 (tax included) as an amount equivalent to a waiting fee and return-trip expressway costs.
If you wish to arrange delivery again, a separate delivery fee will apply as a new delivery reservation.

<Forced Vehicle Retrieval>
If any of the following apply, we may demand return of the vehicle, confirm its location, take protective measures, retrieve the vehicle, and take other necessary actions.
・ When rental payment cannot be confirmed
・ When the vehicle is not returned within the contract period
・ When traffic violation procedures have not been completed
・ When changes to address or contact information have not been reported
All costs incurred for retrieval — towing fees, key replacement fees, search fees, post-processing fees, etc. — shall be borne entirely by the customer.

Where baggage or other property of the renter, the driver, or a third party was loaded in the vehicle, we will store it inside the vehicle for 24 hours after retrieval, and thereafter move it to a storage location designated by us and store it for 7 days from the date of retrieval.

During the storage period, we will send notice to collect the property to the contact details registered with us. If the property is not collected after the storage period has passed, we may treat it as having been abandoned by the renter and dispose of it. The storage and disposal costs in this case shall be borne by the renter.

We assume no responsibility for the storage of valuables, cash, securities, keys, documents, storage media, medicines, perishables, or any other property unsuitable for storage or liable to be lost or to deteriorate. Except where due to our willful misconduct or gross negligence, we bear no liability in respect of the storage, relocation, or disposal of loaded property.

Where the renter or driver refuses or obstructs retrieval of the vehicle, or does not respond to our contact, we may report the matter to the police as potentially constituting improper use or embezzlement.

<Special Provisions for Unpaid Charges and Late Returns>
If the renter has unpaid rental charges or other amounts, or the vehicle has not been returned after the return deadline, we will not treat such use as use during ordinary contract performance, and may demand return of the vehicle, confirm its location, take protective measures, and take other necessary actions. In such cases, the towing fees, storage fees, key replacement fees, search fees, administrative fees, and other reasonable actual expenses we incur shall be borne by the renter.
The renter and driver shall be jointly and severally liable to us for all obligations arising under this contract, including rental charges, extension fees, penalties, damages, towing fees, storage fees, key replacement fees, search fees, and administrative fees. In addition, in such circumstances, our compensation, advance payments, roadside-assistance arrangements, and other supplementary support may be suspended or restricted.

<Reservation Confirmation and Payment Deadline>
・ Please complete payment within 24 hours of the reservation confirmation notice.
・ After the deadline, the reservation is automatically treated as cancelled.
・ We do not provide individual notice regarding cancellation.
・ If you wish to reserve again, vehicle availability will need to be checked anew.

<Obligation to Report Changes>
If there is any change to the information registered at the time of contract (matters stated in the automobile rental contract, driver’s license, address, contact information, etc.), please notify us promptly.

<Customer’s Cost Burden in Case of Breakdown>
Repair costs for breakdowns, towing fees, and battery replacement will be handled within the scope we deem necessary during ordinary contract performance. However, repair costs and towing fees for breakdowns arising from causes attributable to the customer, such as neglect of daily inspection (e.g., engine seizure from oil shortage, overheating from coolant shortage, insufficient tire pressure, failure to check tire tread depth, tire bursts and the like resulting from inadequate daily inspection), shall be borne entirely by the renter and driver.
In addition, the following also fall outside the scope of our compensation system and collision damage waiver (CDW), and you shall bear the actual losses such as repair, replacement, and accident-handling costs. Please note this.
・ Tire puncture/burst, wheel damage
・ Cracks, chips, penetration, or other damage requiring repair or replacement of the windshield from flying stones, etc., and damage to the body (excluding minor damage such as fine spot scratches to the paint surface arising during ordinary driving that does not affect driving or safety)
・ Damage arising from the use of tire chains or carriers
・ Dead battery from leaving lights on
・ Lost or damaged keys, or keys left inside the vehicle (lockout)
As this is a long-term rental, please be sure to perform the daily inspections prescribed in Article 47-2 of the Road Transport Vehicle Act (e.g., checking engine oil, brake fluid, and coolant levels and the battery condition).

In addition, if you notice a warning light on the instrument panel, an abnormal noise, an abnormal odour, vibration, or any other abnormality, please stop the vehicle promptly in a safe place and contact us. Where a breakdown or accident occurs, or damage is expanded, because you continued driving without doing so, the repair costs, towing costs, and other costs incurred shall be borne by the renter and driver.

<Costs Borne by Us>
Except where there are grounds attributable to the renter or driver, we bear the following costs.
・ Dead battery due to natural degradation or natural discharge of the battery accompanying ordinary use
・ Tire replacement due to ordinary wear according to mileage
・ Engine oil, brake fluid, coolant, and other periodic maintenance costs
・ Minor damage that does not affect driving or safety, such as fine spot scratches to the paint surface caused by flying stones during ordinary driving
・ Minor scratches that we determine to be within the range of ordinary use
・ Vehicle inspection, statutory inspection, and other maintenance costs based on laws and regulations

<Engine Oil Change During Long-Term Use>
In a long-term rental, if we determine that an engine oil change is necessary based on the vehicle’s mileage, usage period, vehicle condition, etc., the renter shall carry out the engine oil change within 10 days of the notification date from us, in accordance with a method we designate.
An engine oil change is a vehicle-preservation measure necessary to prevent engine seizure, overheating, warning-light activation, abnormal noise, inability to drive, and other serious vehicle breakdowns.
For an engine oil change during the rental, the renter shall, in principle, temporarily advance the cost. After the oil change, the renter shall submit a work report, receipt, work statement, photos after the change, and other materials we can verify; after we confirm the content, we will refund or settle the portion we recognize as our burden.
If the renter does not carry out the engine oil change within 10 days of our notification, or does not submit a receipt, work statement, photos, or other materials confirming the work, we may, for vehicle preservation and safety, request the renter to return the vehicle and terminate the contract.
In this case, the renter shall promptly return the vehicle to the location we designate, and no refund will be made upon return. However, this shall not apply where a refund is required by law.
If the renter does not comply with the return request, we may carry out vehicle-retrieval procedures for vehicle preservation and to prevent the expansion of damage. In this case, the renter shall bear a vehicle retrieval fee of JPY 15,000 (tax included).
If, due to failure to perform the oil change, delayed response, false reporting, or failure to report to us, serious damage such as engine seizure, overheating, warning-light activation, abnormal noise, or inability to drive occurs, the renter shall bear the repair costs, towing fees, vehicle-retrieval costs, business compensation, and other damages we incur.
In addition, where, due to grounds attributable to the renter, serious damage remains on the vehicle and we determine it to be equivalent to a total loss — such as where repair is impossible or repair costs significantly exceed the vehicle value — the renter shall bear the vehicle damage, business loss, towing fees, disposal costs, costs for arranging a replacement vehicle, and other damages we incur.

<Roadside Service>
We may, during ordinary contract performance only, provide guidance, referral, or arrangement of roadside service as necessary. However, in any of the following cases, we will not arrange, advance payment for, bear costs of, or otherwise support roadside service.
・ When rental charges or other amounts are unpaid
・ When the return deadline has passed and use is continuing without our consent
・ When unauthorized extension, loss of contact, or another contract-violation state exists
・ When rescue is required due to the intent, gross negligence, or significant negligence of the renter or driver
・ When the case falls outside the scope of our insurance contract or compensation system
In the above cases, where we arrange, refer, or advance payment for roadside service at the request of the renter or driver, the actual costs and an administrative fee shall be borne by the customer. The administrative fee for roadside-service handling shall be JPY 16,500 (tax included) per occurrence.

Where the renter or driver arranges a roadside-service operator, towing operator, or repair operator other than one designated by us without our consent, we bear no liability for the costs of such arrangement or for damage arising from the work of such operator. Such costs shall be borne by the renter and driver, and shall be paid in accordance with the fees and terms of that operator.

In addition, where damage to the vehicle arises or is expanded as a result of transport, towing, work, or emergency treatment by an operator other than one designated by us, you may also bear such damage.

<Traffic Violations>
If you receive notice of a violation from the police, please report it to us and complete payment of the fine before returning the rental car.
If you pay before return, please present proof such as the payment slip or receipt at the time of return.
If the fine is unpaid or unreported, an administrative fee of JPY 30,000 (tax included) will be charged in addition to the fine.
Even when notified later by an automated speed camera (orbis) or the like, please handle it promptly in accordance with our guidance. If you fail to respond even after our guidance, we will, based on the Road Traffic Act and other laws, file information regarding the driver with the police.
If you commit a parking violation, please report to the police station stated on the “abandoned-vehicle confirmation sticker” affixed to the vehicle, complete the prescribed procedures, and pay the fine, etc. If you do not complete the prescribed procedures, an administrative fee of JPY 30,000 (tax included) will be charged separately in addition to the fine.

Where towing, storage, collection, or other handling of the vehicle becomes necessary in connection with an illegal parking or abandoned-parking violation, all costs required for such handling shall be borne entirely by the renter and driver. In addition, where a period arises during which we cannot rent out the vehicle as a result of such handling, business compensation (NOC) applies.

<Scope of Application of These Terms>
These Terms apply to the rental of our standard-class vehicles. If you use a premium-class vehicle, the terms of use dedicated to the premium class (https://monthly-go.com/premium/rule/) apply, and the deductible, collision damage waiver (CDW) charges, accident settlement deposit, business compensation (NOC), mileage limit, excess fees, and other conditions differ from these Terms. Which class your contracted vehicle falls under is stated in the rental contract or in the guidance provided at the time of reservation.

<Insurance and Compensation System>
Our vehicles come with the following insurance and compensation coverage.

Type of Insurance	Coverage	Deductible per Accident (Customer)
Bodily Injury Liability	Unlimited	None
Property Damage Liability	Unlimited	JPY 55,000
Personal Injury Protection	JPY 50,000,000	None
Vehicle Insurance	Market Value	Returned under its own power: JPY 55,000 Otherwise: JPY 110,000 ※ The per-accident vehicle insurance deductible above also applies as the vehicle compensation customer-burden amount where damage to the vehicle is caused by a natural disaster. See <Single-Vehicle Accidents> ■ Vehicle damage caused by natural disasters.

■ Collision Damage Waiver (CDW)
JPY 500/day (excl. tax) or JPY 1,500/week (excl. tax)
By enrolling, the vehicle insurance deductible (customer’s burden) for accidents involving another party becomes JPY 0. However, single-vehicle (solo) accidents, high-fault accidents (accidents in which the customer’s final fault ratio is 70% or more), gross negligence, significant negligence, willful misconduct, breach of contract, and the like fall outside the scope of coverage.

The application of the collision damage waiver (CDW) is as follows. These conditions have been published in the insurance and compensation guidance on our website.
・ CDW must be applied for before the start of the rental; enrolment or cancellation after departure is not possible.
・ Where multiple accidents occur during the same rental (the same rental contract period), CDW applies only to the first accident. For the second and subsequent accidents, you will bear the vehicle insurance deductible (customer’s burden) even if enrolled in CDW.
・ We may decline enrolment in CDW where you have an accident history in a past rental, where less than one year has passed since you obtained your licence, or where you are under 21 or aged 70 or over.
・ CDW applies only where a valid vehicle rental contract has been concluded between us and the renter.

■ Compensation system and burden of damage at the time of an accident
In the event of an accident, we determine the scope of application of our compensation system and the collision damage waiver (CDW), taking into account the content of the accident, the driver’s degree of fault, the presence of gross or significant negligence, the status of the police report, the insurer’s judgment, the driving conditions at the time of the accident, and all other circumstances.
Where an accident arises from the driver’s vehicle operation, lack of safety confirmation, misjudgment, violation of laws, significant negligence, gross negligence, willful misconduct, dangerous driving, breach of contract, unauthorized use, driving by a person other than the driver declared to us, breach of the duty to report to the police or to us, false reporting, or other grounds attributable to the driver or renter, it falls outside the scope of application of our compensation system and CDW. A high degree of fault alone does not immediately constitute significant or gross negligence or place the case outside coverage; the determination is made comprehensively, considering the circumstances of the accident, the manner of driving, any traffic-law violation, the status of the police report, drive-recorder footage, the insurer’s judgment, and all other circumstances. Gross negligence and significant negligence are not determined by the fault-ratio figure alone. However, for a “high-fault accident” as provided for in these Terms, a finally established fault ratio of 70% or more is the criterion (see <Special Provisions for Accidents Involving Gross Negligence and the Like>).
In this case, the driver or renter shall bear, according to the driver’s degree of fault or responsibility, the damage to the other party’s vehicle and property, the repair costs for our vehicle, business-suspension loss, the Non-Operation Charge (NOC), towing costs, substitute-vehicle costs, accident-handling costs, losses for which insurance or compensation is not paid, losses exceeding the insured or compensation amount, and other actual losses we incur. However, where the case falls under a gross-negligence accident, an accident involving significant negligence, or a high-fault accident, ordinary towing costs, transport costs, and storage costs will not be charged, under <Special Provisions for Accidents Involving Gross Negligence and the Like>.
The amount you bear is capped at the amount of actual damage we incur; where compensation has been received from the other party, the insurer, or any other third party, it is capped at the remaining balance after taking into account or deducting such compensation.
For no-fault accidents in which you are the victim, accidents in which we are the injured party, accidents in which your (the driver’s) degree of fault or responsibility is low, or other accidents involving another party that are recognized to be within the range of ordinary carelessness, CDW applies on the condition that the police report, prompt contact with us, the accident report to the insurer, and other prescribed accident-handling procedures are properly carried out. However, single-vehicle (solo) accidents with no other party are outside the scope of CDW even where they are recognized to be within the range of ordinary carelessness (see <Single-Vehicle Accidents>). In such cases, taking into account the content of the accident, the amount of damage, the fault ratio, the status of the police report, the insurer’s judgment, etc., we may, at our discretion, decline to require payment of all or part of the repair costs.

■ Scope of application of the collision damage waiver (CDW)
The collision damage waiver (CDW) is a system that exempts or reduces all or part of the deductible of the insurance/compensation system arising in ordinary accidents involving another party. Single-vehicle (solo) accidents are outside the scope of CDW.
However, CDW is not a system that unconditionally compensates all accident damage, compensation to the other party, repair costs for our vehicle, business-suspension loss, NOC, towing costs, substitute-vehicle costs, accident-handling costs, or other losses we incur.
Where an accident arises from the driver’s vehicle operation, lack of safety confirmation, misjudgment, violation of laws, significant negligence, gross negligence, willful misconduct, dangerous driving, breach of contract, unauthorized use, driving by a person other than the driver declared to us, breach of the duty to report to the police or to us, false reporting, or other grounds attributable to the driver or renter, the case falls outside the scope of our compensation system and CDW even if enrolled in CDW. A high degree of fault alone does not immediately constitute significant or gross negligence or place the case outside coverage; the determination is made comprehensively considering the circumstances of the accident, the manner of driving, any traffic-law violation, the status of the police report, drive-recorder footage, the insurer’s judgment, and all other circumstances. Gross negligence and significant negligence are not determined by the fault-ratio figure alone. However, for a “high-fault accident” as provided for in these Terms, a finally established fault ratio of 70% or more is the criterion (see <Special Provisions for Accidents Involving Gross Negligence and the Like>).
On the other hand, for no-fault accidents in which you are the victim, accidents in which we are the injured party, accidents in which your (the driver’s) degree of fault or responsibility is low, or accidents recognized to be within the range of ordinary carelessness, CDW applies on the condition that the police report, prompt contact with us, the accident report to the insurer, and other prescribed accident-handling procedures are properly carried out. Single-vehicle (solo) accidents are outside the scope of CDW.

■ Accident settlement deposit
Where an accident arises from the driver’s vehicle operation, lack of safety confirmation, misjudgment, violation of laws, significant negligence, gross negligence, willful misconduct, dangerous driving, breach of contract, unauthorized use, driving by a person other than the driver declared to us, breach of the duty to report to the police or to us, false reporting, or other grounds attributable to the driver or renter, and our vehicle is damaged, we may, until the amount of accident damage is determined, collect the following accident settlement deposit to apply toward the repair costs for our vehicle, business-suspension loss, NOC, towing costs, substitute-vehicle costs, accident-handling costs, and other actual losses we incur. Where the case falls under a gross-negligence accident, an accident involving significant negligence, or a high-fault accident, ordinary towing costs, transport costs, and storage costs will not be charged, under <Special Provisions for Accidents Involving Gross Negligence and the Like>.
・ If self-drivable: JPY 200,000
・ If not self-drivable: JPY 300,000
The accident settlement deposit does not determine the final amount you bear at the time of the accident; it is temporarily held to cover the losses we incur until the repair costs, business-suspension loss, NOC, towing costs, substitute-vehicle costs, accident-handling costs, fault ratio, and amounts of compensation from the other party, the insurer, or other third parties are determined. The accident settlement deposit is not a fine, penalty, or sanction.
After the amount of damage is determined, we calculate the final amount you bear, taking into account the actual losses we incurred, the driver’s or renter’s degree of fault or responsibility, and the amounts of compensation from the other party, the insurer, or other third parties. If the accident settlement deposit exceeds the final amount you bear, we refund the difference. If, on the other hand, our actual losses exceed the accident settlement deposit, we may bill the difference as an additional settlement. We do not double-charge beyond the actual losses we incur.
For no-fault accidents in which you are the victim, accidents in which we are the injured party, accidents in which the driver’s or renter’s degree of fault or responsibility is low, or accidents recognized to be within the range of ordinary carelessness, CDW applies on the condition that our prescribed accident-handling procedures are properly carried out. As single-vehicle (solo) accidents are outside the scope of CDW, an accident settlement deposit may be collected.
Even when enrolled in CDW, we may collect an accident settlement deposit for accidents that fall outside the scope of our compensation system or CDW — such as significant negligence, gross negligence, willful misconduct, violation of laws, dangerous driving, unauthorized use, driving by a person other than the driver declared to us, breach of the duty to report to the police or to us, and false reporting.
Where we receive compensation from the other party, the insurer, or another third party, we calculate the amount you bear taking such compensation into account. We do not double-charge beyond the actual losses we incur.
The post-accident handling of a gross-negligence accident, an accident involving significant negligence, or a high-fault accident is governed by <Special Provisions for Accidents Involving Gross Negligence and the Like>. The accident settlement deposit in such a case is also JPY 200,000 if self-drivable and JPY 300,000 if not self-drivable, and we do not hold a deposit under this section in duplication for one and the same accident.

■ Damage to the other party’s vehicle or property
Where an accident causes damage to the other party’s vehicle, property, or other third parties, and the accident arises from the driver’s vehicle operation, lack of safety confirmation, misjudgment, violation of laws, significant negligence, gross negligence, willful misconduct, dangerous driving, breach of contract, unauthorized use, driving by a person other than the driver declared to us, breach of the duty to report to the police or to us, false reporting, or other grounds attributable to the driver or renter, the driver or renter shall bear the damage to the other party’s vehicle or property according to their degree of fault or responsibility.
Where we have paid the other party damages, repair costs, settlement money, or other money, the driver or renter shall reimburse us the portion of the amount we paid corresponding to the driver’s degree of fault or responsibility.
However, where compensation has been received from the other party, the insurer, or another third party, the cap is the remaining balance after taking into account or deducting such compensation.
Where the amount of the other party’s damage, the fault ratio, the compensation amount, etc. are not determined at the time of the accident, we may, as necessary, collect an accident settlement deposit based on the content of the accident, the estimated damage, and the driver’s or renter’s degree of responsibility. In this case as well, settlement is made after the amount of damage is determined, and we do not double-charge beyond the actual losses we incur.

<Special Provisions for Accidents Involving Gross Negligence and the Like>
This section provides common rules for the post-accident handling of accidents that fall under any of (1) to (3) below (collectively, “accidents involving gross negligence and the like” or “gross-negligence / significant-negligence / high-fault accidents”). The criteria (definitions) for whether a case falls under each category differ by category, and are governed respectively by <Acts Constituting a Gross-Negligence Accident>, <Accidents Caused by Significant Negligence>, and the definition of a high-fault accident set out in this section.
(1) Gross-negligence accident (an accident arising from an act provided for in <Acts Constituting a Gross-Negligence Accident>)
(2) Accident involving significant negligence (an accident provided for in <Accidents Caused by Significant Negligence> and ■ Examples of significant negligence)
(3) High-fault accident (an accident in which the final fault ratio on the side of the renter or of a driver registered with us is 70% or more)
A high-fault accident means an accident in which the customer’s (driver’s) final fault ratio is 70% or more, and is treated as a “high-fault accident” under our compensation system. The numerical criterion of a final fault ratio of 70% or more is used only for high-fault accidents; gross-negligence accidents and accidents involving significant negligence are determined by the maliciousness of the conduct and the degree of the breach of the duty of care. A fault ratio of 70% or more does not in itself constitute gross negligence or significant negligence.
A high-fault accident under this section does not mean “gross negligence” or “serious negligence” within the meaning of laws, court precedents, or insurance policy terms; it is a contractual category used to define the scope of application of our compensation system and collision damage waiver (CDW). The fault ratio is established on the basis of agreements between insurance companies, settlement between the parties, a court settlement, a final judgment, or other objective evidence, and is not determined unilaterally by us immediately after the accident.

■ Handling common to accidents involving gross negligence and the like
Where a case falls under a gross-negligence accident, an accident involving significant negligence, or a high-fault accident, the following handling applies in principle, regardless of category.
(1) Termination of the rental contract / return or recovery of the vehicle
Where we reasonably determine, from the circumstances of the accident and other objective facts, that the case is highly likely to fall under a gross-negligence accident, an accident involving significant negligence, or a high-fault accident, we may, for accident processing and safety in vehicle management, suspend use of the vehicle and demand its return. Where the case ultimately falls under these accident categories, the rental contract shall be terminated. As necessary, we recover the vehicle by towing or another method arranged by us or the insurer, etc.
(2) Outside the scope of the collision damage waiver (CDW)
Even where enrolled in the collision damage waiver (CDW), CDW does not apply to a gross-negligence accident, an accident involving significant negligence, or a high-fault accident. However, the fact that a case falls under these does not mean that the automobile insurance we maintain itself ceases to apply. Compensation to the other party is applied as usual through bodily injury liability insurance and property damage liability insurance. The collision damage waiver (CDW) and automobile insurance are separate systems.
(3) Bearing of actual losses according to the customer’s final fault ratio
The amount you bear is not charged as a uniform or fixed amount, but is based on the actual loss corresponding to your final fault ratio. The covered losses mainly include the following.
・ Of the actual loss to our vehicle, the amount corresponding to your final fault ratio
・ Of the damage to the other party or other third parties, the amount we actually bear based on your final fault ratio
・ Where insurance is used, the vehicle insurance deductible, property damage insurance deductible, and other accident losses not covered by insurance and remaining as our burden
In no case will we charge the same loss in duplication.
(4) Business compensation (NOC)
For accidents involving gross negligence and the like, the business compensation (NOC) is a uniform JPY 110,000 (tax included). The business compensation (NOC) is not included in the accident settlement deposit and is calculated as a separate item.
(5) Accident settlement deposit
Until the actual loss, the final fault ratio, whether insurance applies, and other necessary matters are determined, we hold the following amount as an accident settlement deposit.
・ If self-drivable: JPY 200,000
・ If not self-drivable: JPY 300,000
The accident settlement deposit is not a fine, penalty, sanction, high-fault-accident charge, accident handling fee, or an amount finalized at the time of the accident; it is temporarily held until the actual loss, the final fault ratio, and other matters are determined. The amount of the accident settlement deposit does not indicate the upper limit of the amount you bear.
(6) Final settlement
Final settlement is made after the actual loss from the accident, the final fault ratio, the amount of compensation from the other party, whether insurance applies, and other necessary matters are determined. If the final amount you bear is less than the accident settlement deposit, we refund the difference. If the final amount you bear exceeds the accident settlement deposit, we additionally charge the shortfall.
(7) Compensation from third parties and prohibition of double charging
Amounts compensated to us by the other party, the insurer, or another third party are deducted at final settlement, and we do not charge you in duplication for the same loss.
(8) Towing costs, transport costs, and storage costs
Even for accidents involving gross negligence and the like, we do not charge the customer for ordinary towing costs, transport costs, and storage costs. Where the vehicle is not self-drivable, we recover the vehicle, in principle, by insurance or roadside assistance, etc.

■ Organization of accident categories
The accident categories under these Terms and how the compensation system applies to them are as follows.
(1) Ordinary accidents (accidents involving another party recognized to be within the range of ordinary carelessness): covered by the collision damage waiver (CDW), on condition that our prescribed accident-handling procedures are properly carried out.
(2) Single-vehicle (solo) accidents: outside the scope of CDW because no other party exists. Details are governed by <Single-Vehicle Accidents>.
(3) Gross-negligence accidents: the applicable acts are governed by <Acts Constituting a Gross-Negligence Accident>.
(4) Accidents involving significant negligence: the applicable accidents are governed by <Accidents Caused by Significant Negligence> and ■ Examples of significant negligence.
(6) Vehicle damage caused by natural disasters: damage to the vehicle caused by a typhoon, torrential rain, inundation, or other natural disaster, governed by <Single-Vehicle Accidents> ■ Vehicle damage caused by natural disasters. Because no other party exists, it falls outside the scope of CDW, and it is subject to the vehicle compensation customer-burden amount and business compensation (NOC) regardless of fault. However, where it arises from a driving act such as entering an inundated road, it may fall under (3) or (4).
(5) High-fault accidents: accidents in which the customer’s final fault ratio is 70% or more.
(3), (4), and (5) (gross-negligence / significant-negligence / high-fault accidents) have different criteria for application, but the handling after they apply is common under <Special Provisions for Accidents Involving Gross Negligence and the Like>, and they are subject to termination of the rental contract / return or recovery of the vehicle, exclusion from CDW, bearing of actual losses according to the final fault ratio, business compensation (NOC) of JPY 110,000, an accident settlement deposit (JPY 200,000 if self-drivable / JPY 300,000 if not self-drivable), and final settlement.
(5) is a contractual category based on the numerical value of the final fault ratio, whereas (3) and (4) are categories based on the maliciousness of the conduct and the degree of the breach of the duty of care. They are separate categories, and a fault ratio of 70% or more does not in itself constitute gross negligence or significant negligence.

<Acts Constituting a Gross-Negligence Accident>
Where an accident or damage arises from an act falling under any of the following items, it may be treated as a gross-negligence accident.
・ Drunk driving or alcohol-impaired driving
・ Drowsy driving, fatigued driving, or driving in any other state in which normal driving is difficult
・ Driving without a license, driving while suspended, or driving by a person other than the driver declared to us
・ Driving in a state in which normal driving is impossible due to drugs, illness, or the like
・ Driving 30 km/h or more over the statutory or designated speed limit
・ Road rage, markedly insufficient following distance, swerving, obstruction of progress, intimidation, or other dangerous driving acts
・ Willful or near-willful dangerous driving acts
・ Failing to report to the police or to us after an accident, making a false report, leaving the accident scene, or failing to follow our instructions
・ Other acts recognized as a serious breach of the duty of care markedly exceeding ordinary driving carelessness
The post-accident handling of a gross-negligence accident is governed by <Special Provisions for Accidents Involving Gross Negligence and the Like>. In this case, the collision damage waiver (CDW) does not apply, and the case is subject to termination of the rental contract / return or recovery of the vehicle, bearing of actual losses according to the customer’s final fault ratio, business compensation (NOC) of JPY 110,000 (tax included), an accident settlement deposit (JPY 200,000 if self-drivable / JPY 300,000 if not self-drivable), and final settlement. Ordinary towing costs, transport costs, and storage costs will not be charged.

<Accidents Caused by Significant Negligence>
Where an accident constituting significant negligence occurs, it falls outside the scope of our compensation system and collision damage waiver (CDW), taking into account the content of the accident, the driving conditions, the extent of damage, the status of the police report, the insurer’s judgment, and all other circumstances.
The post-accident handling in this case is governed by <Special Provisions for Accidents Involving Gross Negligence and the Like>. The case is subject to termination of the rental contract / return or recovery of the vehicle, exclusion from CDW, bearing of actual losses according to the customer’s final fault ratio, business compensation (NOC) of JPY 110,000 (tax included), an accident settlement deposit (JPY 200,000 if self-drivable / JPY 300,000 if not self-drivable), and final settlement, and ordinary towing costs, transport costs, and storage costs will not be charged.
Where compensation has been received from the other party, the insurer, or another third party for the actual losses we incur, the cap on the amount you bear is the remaining balance after taking into account or deducting such compensation.

■ Examples of significant negligence
Where any of the following applies, or where circumstances equivalent thereto are recognized, the case may be treated as significant negligence, taking comprehensively into account the content of the accident, road conditions, the presence of another party, the driving conditions, the status of the police report, drive-recorder footage, the insurer’s judgment, and all other circumstances.
・ Driving while gazing at or operating a mobile phone, smartphone, car navigation system, or other screen
・ Running a red light, a stop-sign violation, a no-entry violation, traveling in a direction other than that designated, or other serious traffic-law violations
・ Driving 15 km/h or more but less than 30 km/h over the statutory or designated speed limit
・ Sudden cutting in, forced lane changes, dangerous merging, sudden starts, sudden braking, or other markedly improper vehicle operation
・ Rear-end collisions, contact when reversing, contact when changing lanes, contact when turning, contact within a parking lot, etc., where a marked breach of the duty to confirm safety exceeding ordinary carelessness or a dangerous manner of driving is recognized
・ Accidents arising from neglecting to confirm safety to the front, rear, sides, or surroundings
・ Markedly delayed hazard confirmation due to excessive attention to the navigation screen, smartphone, signs, fellow passengers, etc.
・ Failing to report to the police or to us after an accident, making a false report, or failing to follow our instructions
・ Other cases where a breach of the duty of care exceeding ordinary carelessness is recognized

■ Examples that may be treated as ordinary carelessness
The following accidents may be treated as within the range of ordinary carelessness, taking into account the content of the accident, the amount of damage, the fault ratio, road conditions, the presence of another party, the driving conditions, the status of the police report, the insurer’s judgment, etc. Note that even where a case falls under “ordinary carelessness,” the collision damage waiver (CDW) does not apply to single-vehicle (solo) accidents with no other party. This category is for determining whether a case constitutes significant negligence or gross negligence (whether damages are required, etc.).
・ Lightly contacting a pole or curb in a parking lot or on a narrow road despite paying sufficient attention
・ Slightly contacting an object in a blind spot despite having visually checked the rear
・ Minor contact from misjudging the distance to an obstacle when turning
・ Minor contact from a steering error when parking
・ Cases where avoidance was difficult despite due care, owing to illegal parking by another vehicle, a sudden darting-out, road conditions, or other unavoidable circumstances
・ No-fault accidents in which you are the victim, accidents in which we are the injured party, or accidents in which the driver’s degree of fault or responsibility is low
However, even in the above cases, we may determine the case to be significant or gross negligence exceeding ordinary carelessness, depending on the circumstances of the accident, the amount of damage, the fault ratio, the driving conditions, the status of the police report, drive-recorder footage, the insurer’s judgment, and all other circumstances.

■ Determination and scope of application
Whether a case constitutes gross negligence, significant negligence, or ordinary carelessness, and whether it falls within the scope of our compensation system and collision damage waiver (CDW), is determined by us on reasonable grounds, taking comprehensively into account the police accident certificate, drive-recorder footage, scene conditions, the presence of another party, the degree of vehicle damage, our vehicle-inspection records, the judgments of the insurer and repair shop, and all other circumstances. For accidents for which you (the driver) bear primary responsibility, accidents in which your fault ratio is high, or accidents in which a serious breach of the duty to confirm safety exceeding ordinary carelessness is recognized, we may collect an accident settlement deposit even when enrolled in CDW. The fault ratio is not determined uniformly by specific figures alone but comprehensively, taking into account the circumstances of the accident and the judgments of the police, the insurer, the repair shop, etc. However, for a “high-fault accident” as provided for in these Terms, a finally established fault ratio of 70% or more is the criterion. A high-fault accident is a contractual category based on the fault ratio, whereas gross negligence and significant negligence are categories based on the maliciousness of the conduct and the degree of the breach of the duty of care.
Where a police report has not been filed, where the circumstances of the accident cannot be confirmed, or where the driver or renter fails to report to us, the case falls outside the scope of our compensation system and CDW.
We may bill the driver or renter, according to the driver’s degree of fault or responsibility, for the actual losses we incur due to the accident. However, we do not double-charge beyond the actual losses we incur; where compensation has been received from the other party, the insurer, or another third party, the cap is the remaining balance after taking into account or deducting such compensation.

<Single-Vehicle Accidents>
In the case of a single-vehicle (solo) accident, because no other party exists, the case is not covered by the voluntary insurance we maintain (bodily injury liability insurance / property damage liability insurance), and no compensation can be received from the other party or any other third party. Therefore, the vehicle repair costs, towing costs, and other costs arising from the accident shall, in principle, be borne by the renter and driver.
Single-vehicle (solo) accidents are outside the scope of the collision damage waiver (CDW). CDW is a system that waives the vehicle insurance deductible (customer’s burden) arising in accidents involving another party, and does not apply to single-vehicle accidents with no other party. Therefore, regardless of enrollment in CDW, repair costs including the vehicle insurance deductible (customer’s burden) shall be borne by the renter and driver.
In addition, business compensation (NOC) arises separately from the repair costs and the deductible, and is not waived even where enrolled in CDW.
This is the same even where the single-vehicle accident is recognized to be within the range of ordinary carelessness.
The following accidents or damage are also treated as single-vehicle accidents and fall outside the scope of the collision damage waiver (CDW).
・ Contact with a curb, wall, pillar, guardrail, or other object
・ Damage from a hit-and-run
・ Damage from flying stones
・ Damage occurring while parked
・ Damage for which the cause or the other party cannot be identified
・ Other accidents or damage for which compensation cannot be received from another party
Theft of the vehicle or accessories is governed by <Theft, Loss, or Damage of the Vehicle and Accessories>.
If an accident or damage occurs, regardless of its size or the presence of another party, please immediately contact the police and us and follow our instructions.

Where we deem it necessary to confirm the state of the damage after an accident or damage occurs, the renter and driver shall bring the vehicle to the date, time, and place designated by us, or have the vehicle inspected by a method designated by us. Where the vehicle cannot be driven or delivery is otherwise difficult, you shall follow our instructions and submit photographs, video, and any other materials we deem necessary for confirmation.

If you fail without justifiable reason to comply with the preceding paragraph and continue to use or return the vehicle, this will be treated as a breach of the rental contract, and ■ Non-reporting and concealment of accidents/damage applies.

■ Vehicle damage caused by natural disasters

Where damage occurs to the vehicle during the rental period due to a typhoon, torrential rain, flood, river overflow, inland flooding, road inundation, water ingress, submersion, storm surge, gust, tornado, lightning strike, snowfall, snow accumulation, hail, landslide, land subsidence, or any other natural disaster (collectively, a natural disaster), such damage is likewise treated in the same manner as a single-vehicle accident, because no other party exists and no compensation can be received from another party or any third party. Accordingly, it falls outside the scope of the collision damage waiver (CDW).

[General rule]

Regardless of whether the renter or driver was at fault, where a natural disaster causes damage to the vehicle and repair, inspection, cleaning, drying, or other handling becomes necessary, the renter shall bear the following vehicle compensation customer-burden amount and business compensation (NOC).

・ Self-drivable: vehicle compensation customer-burden amount JPY 55,000 (tax incl.) / business compensation (NOC) JPY 33,000 (tax incl.) / total JPY 88,000 (tax incl.)
・ Not self-drivable, or where we determine that driving the vehicle under its own power is not appropriate for safety reasons: vehicle compensation customer-burden amount JPY 110,000 (tax incl.) / business compensation (NOC) JPY 55,000 (tax incl.) / total JPY 165,000 (tax incl.)

The vehicle compensation customer-burden amount is the per-accident deductible of the vehicle insurance set out in <Insurance and Compensation System>, and serves to compensate the damage caused to our vehicle. The business compensation (NOC) serves to compensate our business loss during the period in which the vehicle cannot be rented out and, as provided in <Business Compensation (NOC)> ■ About NOC, arises regardless of fault. The two are different in nature and are not charged in duplication for the same loss.

Where the vehicle damage actually incurred by us (meaning the repair cost, or the market value of the vehicle where repair is impossible or the repair cost significantly exceeds the vehicle value, and including the cost of special cleaning, drying, deodorization, rust prevention treatment, inspection and diagnosis of electrical systems, and parts replacement associated with water ingress) is less than the vehicle compensation customer-burden amount above, the actual vehicle damage amount shall be the upper limit. We do not charge beyond the damage actually incurred.

Where the vehicle does not in fact become unusable and we determine that no disruption to our business arose, business compensation (NOC) will not be charged.

A vehicle that has been inundated, has taken in water, or has been submerged may, even if it appears drivable, suffer damage to the engine, electrical systems, or otherwise, leading to serious breakdown or fire. Accordingly, where we determine that driving the vehicle under its own power is not appropriate for safety reasons, it will be treated as not self-drivable.

Where this [General rule] applies, ordinary towing, transport, and conveyance costs required to recover the vehicle will not be charged. The same applies where the vehicle becomes undrivable due to a natural disaster outside the Service Area defined in <Handling of Vehicle Malfunctions>. In addition, in this case, the accident settlement deposit provided for in <Insurance and Compensation System> will, in principle, not be held.

[Cases outside the scope of compensation]

In any of the following cases, the [General rule] above does not apply, and the matter falls outside the scope of our vehicle compensation system and the collision damage waiver (CDW).

・ Driving the vehicle into an inundated road, underpass, underground passage, or other such place
・ Driving into or parking the vehicle at a road, underpass, underground passage, riverbed, low-lying area, or other clearly dangerous place where the risk of inundation is evident
・ Starting the engine after becoming aware of water ingress or inundation
・ Driving the vehicle after water ingress or inundation, thereby causing or expanding the damage
・ Failing to follow instructions from us or a roadside-service operator regarding suspension of use, relocation, or transport
・ Using or parking the vehicle within a closed section, a restricted area, or any other area where passage or presence is restricted by law or administrative direction
・ Where the risk of the vehicle being damaged was reasonably foreseeable from weather warnings, evacuation information, inundation information, or other publicly available information, and avoiding the damage while securing safety was reasonably possible, but the damage was caused or expanded through a serious failure of management
・ Failing to report to us, or making a false report, despite becoming aware of the occurrence of a natural disaster or of damage to the vehicle
・ Any other case where the damage was caused or expanded by the willful misconduct or gross negligence of the renter or driver

In such cases, the renter and driver shall bear the following actual losses in accordance with the degree of responsibility of the renter or driver.

・ Vehicle repair costs (including the market value of the vehicle where repair is impossible or the repair cost significantly exceeds the vehicle value)
・ Costs of special cleaning, drying, deodorization, rust prevention treatment, inspection and diagnosis of electrical systems, parts replacement, and other restoration work
・ Vehicle recovery, transport, towing, conveyance, and storage costs
・ Business compensation (NOC) (JPY 33,000 (tax included) if returned under its own power / JPY 55,000 (tax included) if not self-drivable), or the business loss provided for in ■ Non-reporting and concealment of accidents/damage
・ Other costs and damages with a reasonable causal relationship to the damage

The mere fact that a natural disaster occurred does not in itself bring a case within [Cases outside the scope of compensation]. Whether a case falls within it is determined by us on reasonable grounds, taking comprehensively into account the damage situation, the scale of damage in the area, the issuance and content of weather warnings and evacuation information, the parking location of the vehicle, driving circumstances, dashcam footage, announcements by public authorities, the judgment of the insurer and the repair shop, and all other circumstances.

The amount you bear is capped at the loss actually incurred by us, and where compensation is received from the insurer or another third party, the cap is the balance after taking into account or deducting such compensation. The same loss is not charged in duplication.

Where a case falls within [Cases outside the scope of compensation] and the amount of loss has not been determined, we may hold, in accordance with <Insurance and Compensation System> ■ Accident settlement deposit, JPY 200,000 if the vehicle is self-drivable or JPY 300,000 if it is not. The settlement method is governed by that section.

[Response in the event of inundation, water ingress, or submersion]

Where you recognize inundation, water ingress, or submersion affecting the vehicle, or the risk thereof, the renter and driver shall respond as follows.

(1) Give the highest priority to securing the safety of your own life and body and those of your passengers. Where evacuation is necessary, leave the vehicle and evacuate promptly to a safe place.
(2) Do not move the vehicle in circumstances where danger is recognized, such as rising water levels, flowing water, poor visibility, or darkness. These Terms do not, under any circumstances, impose on the renter or driver an obligation to move the vehicle in circumstances where life or body would be endangered.
(3) As a rule, do not start the engine of a vehicle that has been inundated, has taken in water, or has been submerged.
(4) Do not drive a vehicle that has been inundated, has taken in water, or has been submerged.
(5) Contact us promptly as soon as safety has been secured.
(6) Follow the instructions of us or the roadside-service operator.

Even where, as a result of complying with the preceding items, the renter or driver could not move the vehicle, or damage to the vehicle arose or expanded, that fact alone does not bring the case within [Cases outside the scope of compensation].

[Vehicle management responsibility in preparation for natural disasters]

In addition to carrying out the daily inspections set out in <Customer’s Cost Burden in Case of Breakdown>, where the risk of the vehicle being damaged is reasonably foreseeable from weather warnings, weather advisories, evacuation information, river flooding information, designated inundation-risk areas, or other publicly available information, the renter and driver shall endeavour to take reasonable damage-prevention measures, such as changing the parking location, to the extent that the safety of their own life and body and those of their passengers is secured.

The measures in the preceding paragraph presuppose that the safety of the renter and driver is secured, and are not required in circumstances where evacuation takes priority, at night, where roads are inundated, or in any other circumstances where taking such measures is difficult or dangerous.

[Earthquakes, volcanic eruptions, and resulting tsunami]

Vehicle damage caused by an earthquake, a volcanic eruption, or a tsunami resulting from either falls outside the coverage of the vehicle insurance we carry. In such a case, except where there are grounds attributable to the renter or driver, the amount borne by the renter is capped at the vehicle compensation customer-burden amount and business compensation (NOC) set out in the [General rule] above.

[Personal belongings in the vehicle]

Except where due to our willful misconduct or gross negligence, we bear no liability for damage caused by a natural disaster to personal belongings, loaded items, or other property of the renter, driver, or passengers placed in the vehicle.

[Relationship with other provisions]

Where this section applies, <Special Provisions for Accidents Involving Gross Negligence and the Like> will not additionally be applied to the same loss. However, where damage to the vehicle arises from a driving act such as entering an inundated road, and that act falls under <Acts Constituting a Gross-Negligence Accident> or <Accidents Caused by Significant Negligence>, those Special Provisions govern, and in that case no charge will be made in duplication with a charge under [Cases outside the scope of compensation].

[Reduction, waiver, and exclusion]

We may, at our discretion, reduce or waive all or part of the amounts set out in this section, taking into account the damage situation, the scale of damage in the area, the issuance of official evacuation orders or evacuation information, the response of the renter and driver, and all other circumstances.

The amounts borne under this section are not a fine, penalty, or sanction; they serve to compensate the vehicle damage actually incurred by us and the business loss arising from the vehicle being out of service. This section does not apply where the damage to the vehicle is caused by grounds attributable to us.

■ Non-reporting and concealment of accidents/damage
If the renter or driver discovers any scratch, dent, breakage, or other damage to the vehicle, including where the cause is unknown, they shall report it to us immediately upon discovery.
Any of the following may be treated as non-reporting, false reporting, or concealment of an accident or damage.
・ Failing to report to us immediately after the occurrence of an accident or damage
・ Failing to declare an accident or damage until the vehicle is returned, despite being aware of it
・ Where an accident or damage is discovered upon inspection after the vehicle is returned
・ Making a false explanation about the date/time, location, or circumstances of the accident or damage
・ Hiding or making it difficult to check a scratch or damage
・ Carrying out repair, bodywork, painting, polishing, touch-up, parts replacement, or other repairs without our consent
・ Failing to cooperate with an accident or damage investigation by us or the insurer
Where non-reporting, false reporting, unauthorized repair, or concealment of damage is confirmed, all or part of our compensation system, collision damage waiver (CDW), or insurance may not apply.
In this case, repair by the customer themselves will not be permitted, and the vehicle will be inspected and repaired by a method we designate.
Where, due to the absence of a prior report of an accident or damage, inspection, investigation, repair, or other handling of the vehicle became necessary and the vehicle could not be rented out, the renter shall bear, as business loss, an amount equivalent to the rental charges that would have been obtained by renting out the vehicle, rather than the ordinary business compensation (NOC).
The business loss is calculated for the period from the day the accident or damage becomes known to the day inspection and repair are completed and the vehicle can again be rented out, taking into account the following.
・ The presence and amount of any reservation already made
・ The ordinary rental charge for the vehicle
・ The past rental record and utilization of the vehicle
・ The period during which the vehicle could not be rented out
・ The status of revenue supplementation by a substitute vehicle
・ Losses arising from cancellation, change, refund, or discount of a reservation
・ Other circumstances necessary to calculate the business loss
The business loss is calculated by us as a reasonable and appropriate amount based on the loss actually incurred and the revenue reasonably expected to be obtained.
The business loss in the case of non-reporting and the business compensation (NOC) are not charged in duplication for the same non-operation period.
In addition, where non-reporting, false reporting, unauthorized repair, or concealment of damage is confirmed, we may terminate the rental contract, demand immediate return of the vehicle, and decline your future use.

■ Repair handled by the customer
If you wish to handle the repair yourself, you shall report to us immediately after the occurrence of the accident or damage and obtain our consent before the vehicle enters the repair shop.
The following must be submitted to us in advance.
・ Name, address, and contact of the repair shop
・ Name of the person in charge at the repair shop
・ The damaged part and the state of damage
・ The intended repair content and method
・ The estimated repair cost
・ The scheduled date the vehicle enters the repair shop
・ The scheduled repair completion date
Where the repair is completed at a repair shop approved by us in advance, within 30 days of the date of the accident or damage, with content we recognize, we will not charge repair costs for that repaired part in duplication. In this case, business compensation (NOC) for that damage will also not be charged. However, this shall not apply where a period arises during which we cannot rent out the vehicle for inspection, repair, collection, or transport.
After repair completion, please submit the following materials.
・ Repair statement
・ Invoice or receipt
・ Photos of the damaged part before repair
・ Photos of the vehicle and the repaired part after repair completion
・ Other materials we determine necessary for confirmation
In any of the following cases, we may carry out inspection, re-repair, or restoration by a method we designate, and you may bear the cost.
・ Where scratches, dents, color differences in paint, or other problems remain after repair
・ Where a defect in the function or safety of the vehicle remains
・ Where the repair content or method does not meet our standards
・ Where the repair shop does not meet our standards
・ Where the asset value of the vehicle has not been restored to its condition before the accident or damage
・ Where the repair statement, receipt, photos, or other necessary materials are not submitted
・ Other cases where we reasonably determine the repair to be insufficient

■ Switching to repair performed by us
In any of the following cases, we may end customer-handled repair and carry out inspection and repair at a repair shop we designate or by a method we designate.
・ Where there was no prior report of the accident or damage
・ Where the vehicle entered a repair shop without our consent
・ Where repair or bodywork was carried out without our consent
・ Where repair is not completed within 30 days of the date of the accident or damage
・ Where the repair shop has not been decided
・ Where the name, contact, or person in charge of the repair shop cannot be confirmed
・ Where contact with the repair shop cannot be established
・ Where the repair progress or scheduled completion date cannot be confirmed
・ Where the intention to repair or a concrete repair schedule cannot be confirmed
・ Where the repair content or method does not meet our standards
・ Where we determine early inspection or repair to be necessary to ensure vehicle safety
・ Other cases where we reasonably determine that continuing customer-handled repair is difficult
In this case, you may bear the following costs and damages.
・ Vehicle repair costs
・ Parts, materials, and labor costs
・ Inspection, diagnosis, and estimate-acquisition costs
・ Vehicle collection, transport, conveyance, and towing costs
・ Re-repair and restoration costs
・ Business compensation (NOC) (JPY 33,000 (tax included) if returned under its own power / JPY 55,000 (tax included) if not self-drivable)
・ Business loss incurred by us where there was no prior report
・ Other costs and damages with a reasonable causal relationship to the accident or damage
For the non-operation period where there was no prior report, the business loss provided for in the preceding item — not business compensation (NOC) — applies, and the same loss is not charged in duplication.

■ Deposit
In any of the following cases, we may hold a deposit as security for repair costs, business compensation (NOC), business loss, and other costs you should bear.
・ Where repair is not completed by the time the vehicle is returned
・ Where there was no prior report of the accident or damage
・ Where the repair shop or repair schedule cannot be confirmed
・ Where contact with the repair shop cannot be established
・ Where the repair status or scheduled completion date cannot be confirmed
・ Where repair or bodywork was carried out without our consent
・ Where there was false declaration or concealment of the fact of the accident or damage
・ Where the damaged part or the total repair cost cannot be immediately determined
・ Where the business loss or other amount you bear cannot be immediately determined
・ Other cases where we reasonably determine that security for the obligation is necessary
The deposit is set using the following amounts as a guide, based on the extent and degree of damage, the repair content, and the expected repair cost, etc.
・ Where the damage is minor, such as scuff marks, line scratches, or slight dents: JPY 50,000
・ Where scratches over multiple sides or all around the vehicle, wide-ranging damage, repairs to multiple locations, damage involving parts replacement, or other clearly high repair costs are expected: JPY 200,000 to JPY 300,000
The above amounts are a guide, and we set the deposit at an amount we determine to be reasonable and appropriate, taking into account the actual damage situation and extent, the repair shop’s estimate, parts/materials/labor costs, the expected repair period, the cost of inspecting, transporting, or conveying the vehicle, business compensation (NOC) or business loss, and other circumstances necessary to calculate the amount you bear.
Payment of the deposit is limited to credit card payment designated by us; cash or bank transfer is not accepted.
The deposit provided for in this section and the accident settlement deposit provided for in <Insurance and Compensation System> and <Special Provisions for Accidents Involving Gross Negligence and the Like> are both temporarily held as security for the losses we incur, and are not held in duplication for one and the same accident or damage. In this case, the higher amount is the upper limit.

■ Settlement of the deposit
The deposit is settled after the repair costs, business compensation (NOC), business loss, and other amounts you bear are determined.
The settlement method is as follows.
・ If the deposit exceeds the final amount you bear, we refund the difference.
・ If the final amount you bear exceeds the deposit, we additionally charge the shortfall.
・ Where the repair costs or other amounts are not determined, we may withhold refund of all or part of the deposit until the amount is determined.
・ Where compensation is received from the other party, the insurer, or another third party, we calculate the final amount you bear taking into account or deducting such compensation.
The deposit is not held as a fine, penalty, or sanction. We do not charge beyond the costs and losses actually incurred, and the business compensation (NOC) and business loss are not charged in duplication for the same loss.

<Business Compensation (NOC)>
Where the vehicle becomes unusable due to an accident, theft, breakdown, a natural disaster, soiling, foul odor, etc., you shall bear the following amounts as business compensation (NOC). The handling in the case of a natural disaster is governed by <Single-Vehicle Accidents> ■ Vehicle damage caused by natural disasters.
All our vehicles are non-smoking, and pets are also prohibited. If smoking or the boarding of a pet is confirmed, you shall bear the following cleaning costs and business compensation.

Business Compensation (NOC)	Amount (tax included)
Special cleaning / removal of left-behind items	JPY 22,000
Returned under its own power to the designated office	JPY 33,000
Not self-drivable	JPY 55,000

Business compensation (NOC) for accidents involving gross negligence and the like
For a gross-negligence accident, an accident involving significant negligence, or a high-fault accident, the business compensation (NOC) is a uniform JPY 110,000 (tax included), notwithstanding the table above. Details are governed by <Special Provisions for Accidents Involving Gross Negligence and the Like>.

Trash and left-behind items in the vehicle
Where, at return, trash, food/drink, raw garbage, or the like clearly exceeding the range normally expected at return is left in the vehicle, and we need to collect, sort, store, dispose of, or clean it, the renter shall pay a special cleaning / left-behind-item processing fee of JPY 22,000 (tax included).
This JPY 22,000 is not business compensation (NOC), but the cost of collecting, sorting, temporarily storing, disposing of, and cleaning trash, etc. left in the vehicle.
※ Food/drink and raw garbage cause odor, soiling, pests, etc., so please take them home rather than leaving them in the vehicle.

Charges in the event of in-vehicle smoking, etc.
If smoking inside the vehicle (including e-cigarettes and heated tobacco) or the boarding of a pet is confirmed, the renter shall pay, in addition to a cleaning cost of JPY 22,000 (tax included), business compensation of JPY 55,000 (tax included) (a total of JPY 77,000 (tax included)).
Furthermore, depending on the degree of odor or soiling, if ozone deodorization, rinser washing of all seats, interior cleaning, or other work necessary to restore the original condition arises, we may separately bill the equivalent actual cost.

■ About NOC
If you cause an accident, etc., you shall promptly pay the NOC regardless of fault (it arises even at 0% fault). In addition, where the rental car becomes unusable due to a breakdown for which the renter is responsible, it is treated as a single-vehicle accident and is subject to the accident deductible/compensation amount and NOC. Where the vehicle becomes unusable due to a natural disaster, it is likewise subject to the vehicle compensation customer-burden amount and NOC, regardless of whether the renter or driver was at fault. This does not apply where you have compensated our losses yourself.
The business compensation (NOC) arises separately from the vehicle repair costs and the insurance/compensation deductible, and is not waived even where enrolled in the collision damage waiver (CDW).

<Theft, Loss, or Damage of the Vehicle and Accessories>
Throughout the rental period, the renter and driver shall manage, with the care of a good manager, the vehicle, key, license plate, vehicle inspection certificate, compulsory automobile liability insurance certificate, ETC card, and all other accessories lent or fitted by us.
If, during the rental period, theft, loss, damage, destruction, detachment, removal, illegibility, or any other condition preventing normal use (collectively, “theft, etc.”) of the items in the preceding paragraph occurs, the renter and driver shall immediately report it to the police and other relevant authorities, promptly report it to us, and follow our instructions.
Where, due to theft, etc., procedures such as verification, reissuance, re-delivery, response to relevant authorities, or document preparation become necessary on our part, we will charge an administrative handling fee of JPY 33,000 (tax included).
Separately from the fee in the preceding paragraph, the actual costs required for restoration and response — such as reissuance of the license plate, number change, sealing, acquisition of a temporary plate, vehicle transport, towing arrangements, reissuance of the vehicle inspection certificate, compulsory automobile liability insurance certificate, ETC card, and other accessories, administrative procedures, and document preparation — shall, in principle, be borne by the renter and driver.
However, this shall not apply where the renter or driver fails to report to the police or other relevant authorities, significantly delays reporting to us, fails to follow our instructions, makes a false declaration, or expands the damage through willful misconduct or gross negligence.
In the case of the preceding paragraph, the renter and driver shall be jointly and severally liable to compensate for any business losses, storage costs, transport costs, administrative handling fees, attorney’s fees, and all other damages additionally incurred by us as a result.
However, this shall not apply where the cause is attributable to us.

<Handling of Vehicle Malfunctions>
If, during the rental period, a vehicle defect, breakdown, warning-light activation, or similar event (a “vehicle malfunction”) occurs, we will confirm the situation and respond by a method we deem reasonable.
The areas where substitute-vehicle arrangements or on-site response are possible are, in principle, limited to the rental service area that we determine separately (the “Service Area”). The current Service Area is published on our website.
If a vehicle malfunction occurs outside the Service Area, we will respond by one of the following methods.
(1) You bring the vehicle, at your own responsibility, to a nearby repair shop designated or pre-approved by us.
(2) After you return the vehicle to within the Service Area, we provide a substitute vehicle or carry out repairs.
The specific response method is determined at our discretion, taking comprehensively into account the vehicle condition, safety, drivability, repair content, and other circumstances.
Roadside-service costs, towing costs, conveyance costs, and transport costs relating to a vehicle malfunction, breakdown, or accident occurring outside the Service Area shall be borne by the customer, except where the cause is attributable to us.
Except where due to our willful misconduct or gross negligence, we bear no liability for secondary damages arising in connection with a vehicle malfunction (business losses, lost profits, etc.), transportation costs, accommodation costs, communication costs, or other similar expenses.

■ Substitute vehicle and refunds

Where continued use of the rental car becomes difficult due to a vehicle breakdown or malfunction attributable to us, we will endeavour to arrange a substitute vehicle of a class equivalent to the vehicle originally rented, according to vehicle availability and reservation status. In such a case, no additional rental charge will be made, and we will bear the conveyance and collection costs required to swap the vehicles. However, depending on vehicle availability and reservation status, we do not guarantee that a substitute vehicle will be arranged.

[Where the vehicle is self-drivable]
Delivery of a substitute vehicle and exchange of the vehicle take place, in principle, within the Service Area defined in <Handling of Vehicle Malfunctions>. Where a breakdown or malfunction occurs outside the Service Area, we do not deliver a substitute vehicle directly to the place where the breakdown occurred. In that case, the renter shall move the vehicle to a place designated by us within the Service Area, and exchange it for a substitute vehicle at that place.

[Where the vehicle is not self-drivable]
Using roadside service or another method, the vehicle will be transported to a repair shop designated by us, to our office, or to a place designated by us in the vicinity of our office. Delivery of the substitute vehicle takes place, in principle, at our office or at a place designated by us in the vicinity of our office. Even where the place of the breakdown is outside the Service Area, we do not deliver a substitute vehicle directly to that location.

[Conditions of the substitute vehicle]
・ A substitute vehicle is arranged according to vehicle availability and reservation status.
・ We do not guarantee that the substitute vehicle will have the same vehicle type, drivetrain (such as 4WD), studless tyres, other equipment, or model year as the vehicle originally rented. Where the breakdown or malfunction is attributable to us, we will endeavour to arrange a substitute vehicle of an equivalent class, but we do not guarantee this given vehicle availability.
・ Depending on availability, a substitute vehicle may not be available on the same day.
・ We do not guarantee any specific timing for the provision of a substitute vehicle.
・ Where the renter requests delivery of a substitute vehicle to a place other than the place designated by us, a separate delivery fee prescribed by us will be charged. Whether such delivery is possible is determined at our discretion, taking into account the Service Area, vehicle availability, and other circumstances.

[Where the cause is not attributable to us]
Where a state in which the vehicle cannot be used arises from any of the following, we do not guarantee the provision of a substitute vehicle.
・ Accidents (including single-vehicle accidents)
・ Willful misconduct or negligence of the renter or driver, or operating error
・ Running out of fuel, a dead battery, or any other event arising from the management of the renter or driver
・ Typhoon, torrential rain, flood, inundation, water ingress, submersion, earthquake, snow accumulation, or other natural disaster
・ Theft
・ Any other cause not attributable to us
Even in such cases we may, at our discretion, introduce a substitute vehicle, but we are under no obligation to provide one.

[Refunds]
Where a substitute vehicle cannot be arranged and the state in which the vehicle cannot be used continues under our instruction, we will calculate the rental charges corresponding to the period during which the vehicle could not be used on a pro-rata daily basis, and refund that amount or apply it at the next settlement. However, this does not apply in any of the following cases.
・ Where the state in which the vehicle cannot be used arose due to grounds attributable to the renter or driver. In this case, we will deduct the losses and costs incurred by us from the rental charges corresponding to the unused period, and refund the balance if any remains.
・ Where the period during which the vehicle cannot be used was prolonged because the renter or driver failed to report to us or failed to follow our instructions
・ Where there are unpaid rental charges or other amounts
・ Where the contract was terminated for breach of <Breach of the Rental Terms> or any other provision of these Terms
The refund under this section shall be made notwithstanding the provisions of <Early Return / Mid-Term Cancellation>.

Our response is complete upon arranging a substitute vehicle or making the refund under the preceding paragraph, and except where due to our willful misconduct or gross negligence, we bear no liability for transportation costs, accommodation costs, communication costs, lost profits, or other secondary damages arising from the vehicle being unusable.

<Mileage Limit>
For weekly rentals, the limit is 100 km per day; for monthly contracts, the limit is 3,000 km per 30 days. For the excess, you shall pay JPY 22 (tax included) per km.

<Fuel>
The vehicle is handed over with a full tank. Please also return it with a full tank. For confirmation, please present the gas-station receipt. If the vehicle is not returned with a full tank, you shall pay the following charges.
・ Less than half: JPY 8,000 (tax included)
・ Half or more: JPY 4,000 (tax included)
■ Fuel cost at delivery
Where the renter requests, and we deliver the vehicle to a location other than our office, we will fill the tank at a gas station near our office before delivery. The fuel cost required for such delivery shall be borne by the renter as an actual expense incurred in connection with the rental. The renter shall pay the fuel cost we actually incurred for the delivery together with the rental charges.

<Installation of Location Tracking Devices>
For theft prevention, contract enforcement, and response to trouble, some vehicles are equipped with location tracking devices (GPS, AirTag, etc.). They are not used to monitor your activity during normal use, but we may check them only in the following cases.
・ When theft or loss is suspected
・ When a contract violation (unauthorized extension, unauthorized vehicle relocation, etc.) is confirmed
・ When we determine that a response is necessary in the event of an accident or trouble

The renter and driver consent in advance to the installation of location tracking devices under this section and to the use of the information obtained from such devices.

<Response in Case of Accident or Breakdown>
If an accident occurs, please respond according to the following steps.
① Aid any injured persons
② Contact the police (obtain an accident certificate)
③ Contact us (LINE)
④ Contact the insurance company
Accident reception: 0120-258-365 (24 hours)
Towing arrangements: 0120-096-991 (24 hours)
If a breakdown occurs, please stop the vehicle in a safe place and contact us promptly. For natural breakdowns occurring during normal use, we will respond within the scope we deem necessary. However, for breakdowns due to neglect of daily inspection or other grounds attributable to the customer, the repair costs, towing fees, and other costs incurred shall be borne by the customer.

Where the vehicle is damaged, or is at risk of being damaged, by a typhoon, torrential rain, inundation, or other natural disaster, please respond according to the following steps.

① Secure your own safety and that of your passengers, and evacuate (do not move the vehicle in dangerous circumstances)
② Contact us (LINE) as soon as safety has been secured
③ Follow the instructions of us or the roadside-service operator
④ Do not start the engine of, or drive, a vehicle that has been inundated, has taken in water, or has been submerged

Details are governed by <Single-Vehicle Accidents> ■ Vehicle damage caused by natural disasters.

<Rules for Delivery and Return>
■ Meeting time at delivery and return
If there is any change to the meeting time, please be sure to contact us by the day before. Same-day changes cannot, in principle, be accepted; however, should an unavoidable delay occur, the following will apply.
[At delivery]
Once 30 minutes have passed from the meeting time, we will park the vehicle at the nearest parking and hand it over unattended. The parking exit fee at that time shall be borne by the customer.
[At return]
If 30 minutes pass beyond the return time, a staff waiting fee of JPY 1,000 (tax included) per 30 minutes will be charged. If the return time is significantly exceeded, we may, at our discretion, additionally bill excess fees, penalties, and retrieval costs.

<Breach of the Rental Terms>
If the renter or driver violates these terms or the rental terms, we will immediately terminate the contract and demand return of the vehicle. Where damage to the vehicle arises in connection with such violation, the renter and driver shall bear the repair costs, business compensation (NOC) or business loss, towing costs, and other losses actually incurred by us. However, we do not charge beyond the losses actually incurred by us, and where compensation is received from the insurer or another third party, the cap is the balance after taking into account or deducting such compensation. In this case, our compensation system and collision damage waiver (CDW) will be outside the scope of application.

<Use of Reviews, Word-of-Mouth, Photos, etc.>
The renter and driver grant us permission to use, free of charge, any review, word-of-mouth, rating, impression, text, photo, video, image, or the like (collectively, “Reviews, etc.”) posted or provided regarding our service via any word-of-mouth site, review site, SNS, email, LINE, questionnaire, reservation form, or other method, in our service introductions, advertising, website, blog articles, SNS, sales materials, brochures, and other similar media.
In using Reviews, etc., we may make partial excerpts, summaries, corrections of typographical errors, resizing, trimming, blurring, mosaic processing, brightness adjustment, and other necessary editing/processing, to the extent that the intent of the content is not impaired.
When using Reviews, etc., we will, as necessary, anonymize, redact, or blur names, addresses, phone numbers, vehicle numbers, facial photos, and other personally identifiable information, out of consideration for users’ privacy.
The renter and driver confirm that they have the authority to lawfully post/provide the Reviews, etc., and that they do not infringe the copyright, portrait rights, privacy rights, or other rights of third parties. Where fellow passengers, family, acquaintances, or other third parties appear in photos or videos, they shall post or provide them after obtaining the necessary consent from such third parties.
The license to use Reviews, etc. is non-exclusive and free of charge, and the renter and driver shall not demand any money or the like — whether as consideration, usage fee, posting fee, or under any other name — for our use of the Reviews, etc.
Where the renter or driver requests suspension or deletion of the posting of Reviews, etc., we will respond to the extent reasonable. However, for materials already printed/distributed, postings on third-party media, reflection in search engines, etc., posts already reposted/shared, and other things beyond our control, deletion or recovery may not be possible.

<Prohibited Acts>
During the rental period, the renter and driver shall not perform the following acts.
・ Subletting the vehicle to, or allowing its use by, a third party without our consent
・ Providing the vehicle as security, or selling, transferring, or otherwise disposing of it
・ Using the vehicle for racing, competition, test driving, or any use other than ordinary driving
・ Using the vehicle for a purpose that violates laws, for a criminal act, or for a purpose involving such acts
・ Using the vehicle beyond the seating capacity or maximum load
・ Modifying the vehicle, removing parts, or applying decorations without our consent
・ Taking the vehicle outside Japan without our consent, or taking it to an area requiring travel by ferry, etc.
・ Loading dangerous goods or other items whose transport is prohibited by law
・ Using the vehicle for compensated transport (passenger or freight transport) without our consent
・ Driving the vehicle into an inundated road, underpass, underground passage, or other such place, or driving a vehicle that has been inundated, has taken in water, or has been submerged
・ Using the vehicle within a closed section, a restricted area, or any other area where passage is restricted by law or administrative direction
・ Smoking inside the vehicle (including e-cigarettes and heated tobacco) and the boarding of pets
If the preceding paragraph is violated, we may immediately terminate this contract and demand return of the vehicle; in this case, our compensation system and collision damage waiver (CDW) will be outside the scope of application.

<Exclusion of Anti-Social Forces>
The renter and driver represent and warrant that they are not a member of an organized crime group, a person for whom five years have not passed since ceasing to be such a member, an associate member of an organized crime group, a company related to an organized crime group, a corporate racketeer, a person engaging in socially objectionable activities under the guise of social movements, a special-intelligence violent group, or any other person equivalent thereto (collectively, “anti-social forces”), and that they do not have a socially objectionable relationship with anti-social forces.
If a violation of the preceding paragraph is discovered, we may immediately terminate this contract without any notice, and we shall bear no liability for any damage arising to the renter or driver as a result.

<Handling of Personal Information>
We acquire and use the customer’s personal information for the performance of the contract, identity verification, billing and settlement of charges, vehicle management, response to accidents/breakdowns/trouble, traffic violations and other responses based on laws, and for the improvement and guidance of our services. We manage the acquired personal information appropriately in accordance with our privacy policy, and do not provide it to third parties without the prior consent of the individual, except where based on laws or where provision to an insurer, repair shop, towing operator, the police, or other relevant authority is necessary.

<Changes to These Terms>
Except where otherwise provided by law, we may change these Terms by announcing the change on our website or by another method prescribed by us. The changed terms apply from the effective date specified at the time of announcement. The pre-change terms apply to contracts already concluded, but where the contract period is extended or renewed, the latest terms as of the time of that application apply.

<Governing Law and Jurisdiction>
These Terms and the rental contract are governed by Japanese law. In the event of a dispute between us and the renter or driver in connection with this contract, the district court having jurisdiction over the location of our head office shall be the exclusive agreed court of first instance.

<Other>
Except where due to our willful misconduct or gross negligence, we bear no liability for any personal, business, or psychological trouble arising during use of the rental car.
We operate fairly and on the same standards for all users.

Monthly Go
Established November 1, 2024 (Reiwa 6)