<Rental Contract>
(1) When concluding the rental contract, the renter and driver must present a valid driver’s license and identification document.
(2) All persons who will drive the vehicle must register in advance at the time of contract and present a driver’s license and identification document. Up to 4 additional drivers may be registered. From the 5th additional driver onward, an additional charge of JPY 4,400 (tax included) per person will apply. From the standpoint of safety management and insurance applicability, reservations may be declined if the number of registered drivers significantly exceeds our standard. Please understand in advance.
(3) The renter must provide an emergency contact number other than their own, as well as workplace or family contact information.
(4) Requests for contract extension must be made at least 7 days before the scheduled return date.
(5) If the rental period is exceeded without our consent, a penalty of 200% of the regular daily rate per excess day will be charged.
(6) Unauthorized extension or loss of contact may be treated as improper use, and we may report the matter to the police.
<Unauthorized Driving>
The renter may not allow any third party who has not been pre-registered with us to drive the vehicle. If the vehicle is driven by an unregistered person, this constitutes a serious breach of contract, and the renter shall bear all damages arising from such conduct. We will also bill the unauthorized driver directly. In such cases, our insurance and compensation programs will not apply.
[Daily Excess Fees (per day)]
Kei Mini JPY 4,400 / Kei Wagon JPY 5,500 / Kei Box JPY 5,500 / Compact JPY 7,700 / Hybrid JPY 8,800 / Minivan JPY 11,000 (tax included)
<Reservation Cancellation>
The renter and our company may cancel a reservation using our designated method. If the renter cancels for personal reasons, the following cancellation fees will apply.
[Regular Season]
・ 6–2 days before rental start: 20% of the monthly rental fee
・ 1 day before rental start: 30% of the monthly rental fee
・ On the rental start date: 50% of the monthly rental fee
[Peak Season (Golden Week, Obon, Year-End/New Year, or other periods designated by our company)]
・ Up to 10 days before rental start: 100% of the monthly rental fee
・ 11–14 days before rental start: 50% of the monthly rental fee
・ 15 days or more before rental start: No cancellation fee
Peak season periods are determined separately by our company. Refunds are generally not provided.
<Changes, Cancellation, and No-Show for Vehicle Delivery>
When we provide vehicle delivery based on the date, time, and location designated by the renter, the following will be treated as a same-day cancellation: changes to the date, time, or location made on the day of delivery; cancellation; or cases where, after our staff arrives at the designated location, contact cannot be established with the renter or driver and handover becomes impossible. In such cases, the delivery fee already received will not be refunded. In addition, we may charge a separate fee equivalent to a waiting fee and return-trip expressway costs of JPY 5,500 (tax included). If the renter wishes to arrange delivery again, a new delivery fee will apply as a separate delivery reservation.
<Forced Vehicle Retrieval>
If any of the following apply, we may demand return of the vehicle, confirm its location, take protective measures, retrieve the vehicle, and take other necessary actions.
・ Rental payment cannot be confirmed
・ The vehicle is not returned within the contract period
・ Traffic violation procedures have not been completed
・ Changes to address or contact information have not been reported
All costs incurred for retrieval, including towing fees, key replacement fees, search fees, and post-processing fees, shall be borne entirely by the customer.
<Special Provisions for Unpaid Charges and Late Returns>
If the renter has unpaid rental charges or other amounts due, or the vehicle has not been returned by the end of the rental period, we will not treat such use as ordinary contract performance, and may demand return of the vehicle, confirm its location, take protective measures, and take other necessary actions. In such cases, towing fees, storage fees, key replacement fees, search fees, administrative fees, and other reasonable actual expenses incurred by us shall be borne by the renter.
The renter and driver shall be jointly and severally liable to us for all obligations arising under this contract, including rental charges, extension fees, penalties, damages, towing fees, storage fees, key replacement fees, search fees, and administrative fees. In addition, in such circumstances, our compensation, advance payments, roadside assistance arrangements, and other supplementary support may be suspended or restricted.
<Reservation Confirmation and Payment Deadline>
・ Payment must be completed within 24 hours after our reservation confirmation.
・ After this period, the reservation will be automatically treated as cancelled.
・ We do not provide individual notice regarding cancellation.
・ If you wish to make a new reservation, vehicle availability will need to be checked again.
<Obligation to Report Changes>
If any of the information registered at the time of contract (matters stated in the rental contract, driver’s license, address, contact information, etc.) changes, please notify us immediately.
<Customer Liability for Vehicle Malfunctions>
Repair costs, towing fees, and battery replacement during ordinary contract performance will be handled within the scope we deem necessary. However, repair and towing costs for malfunctions caused by the customer’s responsibility, such as failure to perform daily inspections (e.g., engine seizure due to oil shortage, overheating due to insufficient coolant, insufficient tire pressure, failure to check tire tread, tire bursts caused by lack of daily inspection, etc.), shall be borne entirely by the renter and driver.
In addition, the following items are not covered by insurance or compensation programs, and the customer shall bear repair, replacement, and business loss compensation costs at actual expense.
・ Tire puncture or burst, wheel damage
・ Damage to the windshield or body caused by flying stones, etc.
・ Damage caused by tire chains or roof carriers
・ Battery depletion due to lights left on
・ Lost, damaged, or locked-in keys (in-vehicle key lockout)
As this is a long-term rental, please always perform daily inspections (engine oil, brake fluid, coolant levels, battery condition, etc.).
<Roadside Service>
We may, at our discretion, provide guidance, referral, or arrangement of roadside service during ordinary contract performance. However, in any of the following cases, we will not arrange roadside service, advance payment, fee coverage, or other support.
・ When rental charges or other amounts are unpaid
・ When the rental period has expired and use is continuing without our consent
・ When unauthorized extension, loss of contact, or other contract violation has occurred
・ When assistance is required due to intentional, gross negligence, or significant negligence of the renter or driver
・ When the case falls outside the scope of our insurance contract or compensation program
In the above cases, if we arrange, refer, or advance payment for roadside service at the request of the renter or driver, the actual costs and an administrative fee shall be borne by the customer. The administrative fee for roadside service handling shall be JPY 16,500 (tax included) per dispatch.
<Traffic Violations>
If notified by the police of a traffic violation, please report it to us and complete payment of the fine before returning the vehicle. If paid before return, please present the payment slip, receipt, or other proof at the time of return. If the fine is unpaid or the violation has not been reported, an administrative fee of JPY 30,000 will be charged in addition to the fine. Violations confirmed later by automated speed cameras must also be handled promptly according to our instructions.
<Insurance and Compensation Coverage>
All vehicles include the following insurance and compensation coverage.
| Type of Insurance | Coverage | Deductible per Accident (Customer) |
|---|---|---|
| Bodily Injury Liability | Unlimited | JPY 55,000 |
| Property Damage Liability | Unlimited | |
| Personal Injury Protection | Up to JPY 50,000,000 | |
| Vehicle Insurance | Market Value | Drivable return: JPY 55,000 Non-drivable: JPY 110,000 |
■ Collision Damage Waiver (CDW)
JPY 500/day (excl. tax) or JPY 1,500/day (excl. tax) for weekly rentals. Enrollment reduces the vehicle deductible to JPY 0. However, gross negligence and significant negligence are excluded.
* CDW is not insurance but our own compensation program. Total loss, significant negligence, contract violations, etc. are not covered.
<Cases Not Covered by Insurance or Compensation>
In any of the following cases, the case will be excluded from insurance and compensation, and damages will be borne by the customer. However, the determination is made by us in consultation with the insurance company based on reasonable grounds.
1. Violations regarding accident reports and police filing
・ Failure to report the accident to us at the time of occurrence
・ Failure to file a report with the police, resulting in inability to obtain an accident certificate
・ Settlement with the other party without our consent
2. Violations regarding driving qualification and alcohol
・ Driving without a valid license
・ Driving by a person other than the driver declared at the time of rental
・ Drunk or alcohol-impaired driving
3. Violations regarding contract and return obligations
・ Failure to return the vehicle despite expiration of the rental period
・ Lending, transferring, or subleasing the vehicle to a third party without our consent
4. Negligence or violation
・ Accidents caused by intent, gross negligence, or significant negligence
・ Accidents caused by violation of laws or regulations
・ Acts in violation of safe driving obligations or important contractual matters set forth in our rental terms, regulations, or check-in sheet
5. Other
・ Cases falling under exclusions in our automobile insurance contract
・ Acts equivalent to the above, or other acts deemed improper or inappropriate under social norms (the reason will be explained to the customer)
<Accidents Caused by Gross Negligence>
In the event of an accident caused by gross negligence, the case will be outside the scope of insurance coverage, and the following will apply. The customer shall bear the lower of the actual repair cost or the market value of the vehicle. If the customer pays in full the actual loss calculated by us, the gross negligence damage fee (JPY 200,000) will be waived.
■ Acts constituting gross negligence
・ Drunk driving
・ Alcohol-impaired driving
・ Drowsy driving
・ Fatigued driving
・ Driving without a license or while suspended
・ Driving while unable to do so properly due to drugs or illness
・ Speeding 30 km/h or more over the limit
・ Road rage (tailgating, swerving, obstruction, intimidation, etc.)
・ Intentional or near-intentional dangerous driving
<Accidents Caused by Significant Negligence>
In the event of an accident caused by significant negligence, the Collision Damage Waiver (CDW) will not apply. Regardless of CDW enrollment, the following damage fees will apply.
・ Drivable: JPY 200,000
・ Non-drivable: JPY 250,000
The above amounts include the accident deductible, compensation amount, and Non-Operation Charge (NOC). Vehicle repair costs are charged separately at actual expense. If the customer pays in full our damages, the above damage fee will be waived.
■ Examples of significant negligence (reasonable judgment criteria)
・ Rear-end collision (hitting a vehicle ahead or stopped vehicle)
・ Reverse collision (contact while reversing)
・ Driving while holding or operating a mobile phone or smartphone
・ Distracted driving (including looking aside)
・ Delayed hazard recognition due to excessive attention to navigation screens, smartphones, signs, etc.
・ Running red lights
・ Speeding 15 km/h or more but less than 30 km/h over the limit
・ Significantly inappropriate steering or braking operations
・ Driving without confirming safety to the front, rear, or sides
Accidents caused by these acts are deemed serious breaches of the duty of care, exceeding ordinary inattention, and will be judged as significant negligence by us in consultation with the insurance company.
■ Examples of ordinary inattention
・ Lightly scraping a pole or curb in a parking lot or narrow road
・ Lightly contacting an object in a blind spot despite checking behind
・ Minor contact due to misjudging distance to an obstacle when turning
・ Minor contact due to a steering error when parking
・ Cases where avoidance was difficult despite due care due to illegal parking by other vehicles
These are treated as ordinary inattention, being accidents caused by momentary judgment errors or unavoidable circumstances despite normal care.
■ Determination and scope of application
Whether an accident constitutes gross negligence or significant negligence will be reasonably determined by us and the insurance company by comprehensively considering the police accident certificate, dashcam footage, scene conditions, our vehicle inspection records, and other factors. If a police report has not been filed, a reasonable judgment will be made based on the circumstances of the accident and on-site evidence, and the reason will be explained to the customer.
<Single-Vehicle Accidents>
In the case of a single-vehicle accident (solo accident), the case is outside the scope of our voluntary automobile insurance coverage. Therefore, vehicle repair costs and towing costs in the event of being unable to drive shall be borne entirely by the customer. Insurance does not apply to injuries sustained by the driver themselves.
In addition, even if not the renter’s fault — such as hit-and-run, flying stones, or theft — and even if the vehicle was damaged without the renter’s awareness, such cases are treated as single-vehicle accidents.
■ Repair handling and security deposit provisions
If the customer takes the vehicle to a repair shop at their own responsibility and completes repairs within 30 days from the date of the accident, we will not charge for the repair costs.
However, if repairs are not completed by the time the vehicle is returned despite an expression of intent to repair, or if the choice of repair shop, communication, or progress confirmation cannot be made, we may request a security deposit as collateral until repairs are completed.
■ Security deposit
The security deposit is set as follows.
・ Cash or bank transfer: JPY 150,000
・ Credit card: JPY 50,000
The security deposit will be settled after repair completion.
■ Settlement after repair completion
After repair completion, the following submissions will serve as confirmation of completion, and the security deposit will be settled.
・ Repair invoice (estimate or invoice)
・ Photographs after repair completion
Settlement will be as follows.
・ If repair costs are less than the deposit: the difference will be refunded.
・ If repair costs exceed the deposit: the shortfall will be billed later.
■ If the vehicle is brought to our designated repair shop
If the customer brings the vehicle to a repair shop designated by us, the security deposit categories above will apply. After repair completion and confirmation of actual costs, settlement will be made. Replacement vehicle arrangements during the repair period will be at the customer’s expense.
■ Switch to repair handling by us
In any of the following cases, customer-arranged repair will be invalidated and we will perform the repairs.
・ Repair is not completed within 30 days from the date of the accident
・ Communication with the repair shop cannot be established
・ Intent to repair cannot be confirmed
・ New damage is discovered after vehicle return
・ We determine early repair is necessary to ensure safety
When we perform repairs, the following costs will be charged.
・ Actual repair cost
・ Non-Operation Charge (NOC)
・ Removal, adjustment, and other associated work fees
・ Other actual losses incurred by us
■ Exclusions
In the following cases, customer-arranged repair will not be permitted.
・ Repair by non-authorized shops or by individuals
・ Concealment of repair history
・ Refusal to submit photographs
・ Acts not covered by insurance (drunk driving, serious violations, etc.)
■ Notes
・ “Repair completion within 30 days” is based on the date of work completion at the repair shop.
・ Replacement vehicle costs during the repair period are the customer’s responsibility.
・ If we determine that safety cannot be ensured, repair may be switched to our designated repair shop.
・ If repair completion cannot be confirmed, contactless return will not be permitted. Please return the vehicle in person during our business hours with staff present.
<Non-Operation Charge (NOC)>
If the vehicle becomes unusable due to an accident, theft, breakdown, contamination, odor, etc., the following amounts will be charged as Non-Operation Charge (NOC).
All vehicles are non-smoking. If smoking is confirmed, the following fees will apply. Pets are also prohibited; if confirmed, the following fees will also apply.
| Condition | Compensation Fee |
|---|---|
| Cleaning only | JPY 22,000 |
| Returned to designated location under its own power | JPY 33,000 |
| Not drivable | JPY 55,000 |
Charges for in-vehicle smoking and similar acts
If smoking inside the vehicle (including e-cigarettes and heated tobacco products) is confirmed, the renter shall bear the cleaning costs separately and pay JPY 55,000 (tax included) as business loss compensation. In addition, depending on the degree of odor or contamination, if ozone deodorization, full-seat extractor washing, interior cleaning, or other restoration work is required, we may separately charge the actual cost.
■ About NOC
In the event of an accident, NOC must be paid promptly regardless of fault (including 0% fault). In addition, if the vehicle becomes unusable due to a malfunction caused by the renter’s responsibility, the case will be treated as a single-vehicle accident and will be subject to the accident deductible, compensation amount, and NOC. If the customer pays in full our damages, this will not apply.
<Vehicle Malfunction Handling>
If a malfunction, breakdown, warning light activation, or similar event (“vehicle malfunction”) occurs during the rental period, we will confirm the situation and respond using a method we deem reasonable.
In principle, replacement vehicle arrangements and on-site support are available only within Tokyo, Kanagawa, Chiba, and Saitama Prefectures (“Service Area”).
If a vehicle malfunction occurs outside the Service Area, the matter will be handled in one of the following ways:
(1) The customer takes the vehicle to a nearby repair shop designated or pre-approved by us, at their own responsibility.
(2) The customer returns the vehicle to within the Service Area, after which we will arrange a replacement vehicle or perform repairs.
The specific method of handling will be determined by us based on overall consideration of vehicle condition, safety, drivability, repair content, and other circumstances.
We shall not be liable for any secondary damages (business losses, lost profits, etc.), transportation costs, accommodation costs, communication costs, or similar expenses arising in connection with vehicle malfunctions.
<Mileage Limit>
Weekly rentals are limited to 100 km per day. Monthly contracts are limited to 3,000 km per 30 days. Excess mileage will be charged at JPY 11 per km (tax included).
<Fuel Policy>
Vehicles are provided with a full tank at handover and must be returned with a full tank. Please present a gas station receipt for confirmation. If not returned with a full tank, the following charges will apply:
・ Less than half tank: JPY 8,000
・ Half tank or more: JPY 4,000
■ Fuel cost at delivery
If the renter requests delivery to a location other than our office, we will refuel the vehicle to full at a gas station near our office before delivery. The fuel cost incurred for such delivery shall be borne by the renter as actual expense in connection with the rental. The renter shall pay the fuel cost actually incurred by us along with the rental fee.
<Installation of Location Tracking Devices>
For purposes of theft prevention, contract enforcement, and trouble response, some vehicles are equipped with location tracking devices (GPS, AirTag, etc.). They are not used to monitor activity during normal use, but we may check them only in the following cases:
・ When theft or loss is suspected
・ When contract violation (unauthorized extension, unauthorized vehicle relocation, etc.) is confirmed
・ When response is deemed necessary in the event of an accident or trouble
<Accident and Breakdown Response>
In the event of an accident, please follow the procedures below:
① Aid the injured
② Contact the police (obtain accident certificate)
③ Contact us (LINE or phone) TEL: 03-4500-1117
④ Contact the insurance company
Accident reception: 0120-258-365 (24 hours)
Towing arrangements: 0120-096-991 (24 hours)
In the event of a breakdown, please stop the vehicle in a safe location and contact us promptly. For natural breakdowns occurring during normal use, we will respond within the scope we deem necessary. However, for breakdowns caused by failure to perform daily inspections or other reasons attributable to the customer, repair costs, towing fees, and other expenses incurred shall be borne by the customer.
<Vehicle Delivery and Return Rules>
■ Meeting Time at Delivery and Return
Any changes to the meeting time must be reported by the day before. Same-day changes are generally not accepted, but in the event of unavoidable delays, the following will apply:
[At Delivery]
If 30 minutes have passed since the meeting time, the vehicle will be parked at the nearest parking facility and handed over unattended. The parking exit fee will be borne by the customer.
[At Return]
If 30 minutes have passed since the return time, a staff waiting fee of JPY 1,000 per 30 minutes will be charged. If the return time is significantly exceeded, we may, at our discretion, charge excess fees, penalties, and retrieval costs together.
<Breach of Rental Terms>
If the renter or driver violates these Terms or the rental terms, we may immediately terminate the contract and demand return of the vehicle. In such cases, the Collision Damage Waiver will not apply, and insurance coverage may also be denied.
<Other>
We shall not be liable for any personal, business, or psychological troubles arising during the use of the rental car. We will operate fairly and based on the same standards for all users.
Monthly Go
Established November 1, 2024