Car Rental Agreement

＜Chapter 1 General Provisions＞

＜Article 1 Application of These Terms＞

Our company shall rent out the rental vehicle (hereinafter referred to as the “rental car”) to the renter in accordance with the provisions of these terms, and the renter shall rent it. Matters not stipulated in these terms shall be governed by laws and regulations or generally accepted practices.

If our company and the renter conclude a written agreement within a scope that does not contravene the purpose of these terms, laws and regulations, or generally accepted practices, the contents of that written agreement shall prevail.

＜Chapter 2 Reservations＞

＜Article 2 Reservation Application, Formation, and Confirmation＞

In renting a rental car, the renter may apply for a reservation by agreeing to our designated price list and rental terms, and entering and submitting the required information in our designated reservation form (the rental start date and time, pick-up location, rental period, return location, driver, and other rental conditions; hereinafter the “rental conditions”).

At the time the renter enters and submits the required information in the reservation form and also agrees to these rental terms, a rental contract with the rental conditions as its content shall be deemed to be formed between our company and the renter.

After confirming the rental conditions, vehicle availability, and other matters, our company will secure a vehicle based on the reservation details and notify the renter that the reservation is complete.

The renter shall, within 24 hours including the day on which the renter receives the reservation confirmation notice from our company, pay the usage fee and other money designated by our company for the relevant reservation (hereinafter the “reservation money, etc.”) by the method designated by our company.

If payment of the reservation money, etc. cannot be confirmed within the period specified in the preceding paragraph, our company may deem the relevant reservation to have been automatically cancelled without any need to give notice to the renter.

In the event that securing a vehicle is difficult due to availability or the rental conditions, or if no reply is received from the renter within 24 hours in response to our reservation confirmation notice, our company will provide an alternative proposal or notice of reservation cancellation, and the relevant reservation application shall be deemed to have been automatically cancelled.

＜Article 3 Changes to a Reservation＞

When the renter intends to change the rental conditions, the renter must obtain our company’s approval.

＜Article 4 Cancellation of a Reservation＞

The renter and our company may cancel a reservation by our designated method.

When a reservation is cancelled for the renter’s convenience, the renter shall pay our company the following reservation cancellation fees.

Regular Season
6–2 days before: 20% of the one-month fee (for the reserved vehicle)
1 day before: 30% of the one-month fee (for the reserved vehicle)
Same day: 50% of the one-month fee (for the reserved vehicle)

Peak Season
10 days before: 100% of the one-month fee (for the reserved vehicle)
11–14 days before: 50% of the one-month fee (for the reserved vehicle)
15 days or more before: no cancellation fee

If a rental contract is not concluded due to reasons not attributable to our company, the reservation shall be cancelled.

Except as provided in this Article and the following Article, the renter and our company shall make no claims against each other regarding the cancellation of a reservation or the failure to conclude a rental contract.

＜Article 5 Substitute Rental Car＞

When our company is unable to rent out a rental car that meets the conditions reserved by the renter, such as the vehicle class and accessories (hereinafter the “conditions”), due to a breakdown or other reasons, our company shall immediately notify the renter to that effect.

In the case of the preceding paragraph, if it is impossible to rent out a substitute rental car (hereinafter the “substitute rental car”), the reservation shall be cancelled.

In the case of paragraph 1, if it is possible to rent out a substitute rental car, our company may offer to rent the substitute rental car to the renter.

When the renter accepts the offer in the preceding paragraph, our company shall rent out the substitute rental car under the same rental conditions as at the time of reservation, except for the conditions that were not met. In this case, the renter shall pay whichever is lower of the rental fee for the substitute rental car or the rental fee for the rental car under the reserved conditions.

If the renter refuses the offer in paragraph 3, the reservation shall be cancelled, and no cancellation fee shall arise in this case.

Our company shall not be liable for any damage caused by the cancellation of a reservation application or the cancellation of a reservation.

＜Article 6 Delegation of Reservation Services＞

The renter may apply for a reservation at a reservation center, travel agency, partner company, or other party that handles reservation services on behalf of our company (hereinafter the “agent”).

When the renter has made an application under the preceding paragraph, the renter shall make any change or cancellation of the reservation to the agent through which the application was made.

＜Chapter 3 Rental＞

＜Article 7 Conclusion of the Rental Contract＞

The renter shall clearly indicate the rental conditions, and our company shall clearly indicate the rental conditions in accordance with these terms, the price list, and so on, and the parties shall conclude the rental contract.

In concluding the rental contract, the driver shall comply with the matters stipulated as the driver’s obligations in these terms and the supplementary rules.

In order to record the name, address, type of driver’s license, and driver’s license number of the driver in the rental ledger (rental master record) and the rental certificate prescribed in Article 13, or to attach a copy of the driver’s license of the driver, our company will request submission of photographs of the front and back of the renter’s driver’s license at the time of the reservation application, and will request presentation of the renter’s driver’s license at the time of vehicle handover. In this case, when the renter is the driver, the renter shall present their own driver’s license; when the renter and the driver are different persons, the renter shall submit a copy of that driver’s license or photographs of the front and back of that driver’s license.

In concluding the rental contract, our company may request the renter to present documents proving identity such as an insurance card in addition to the driver’s license, and may request submission of copies thereof.

In concluding the rental contract, our company shall request the renter or driver to provide an emergency contact such as a mobile phone number.

In concluding the rental contract, our company shall designate payment by credit card to the renter. In principle, advance payment by the rental start date shall be required. Furthermore, only for long-term contracts such as monthly contracts, installment payment on a monthly basis by credit card shall also be accommodated.

If the renter or driver does not comply with the preceding five paragraphs, our company may refuse to conclude the rental contract and may cancel the reservation.

Vehicle handover shall be carried out at the location declared at the time of reservation, and our company shall not be liable for any damage arising from a delay in our arrival at the handover location for any reason.

Before departure on the rental day, our company will contact the renter (hereinafter the “pre-handover contact”), and departure will take place after it is confirmed that contact has been established. As in the preceding paragraph, our company shall not be liable for any damage arising from a delay in the handover time due to failure to establish contact.

If contact cannot be established during the pre-handover contact and the handover time passes, it shall be treated as a same-day cancellation, and the renter shall pay our company the same-day cancellation fee specified in Article 4, paragraph 2.

＜Article 8 Refusal to Rent＞

Our company may refuse to conclude the rental contract and may cancel the reservation when the renter or driver falls under any of the following items.

1. When the renter or driver does not hold the driver’s license required to drive the rental car.
2. When the renter or driver is deemed to be under the influence of alcohol.
3. When the renter or driver is deemed to exhibit symptoms of intoxication from narcotics, stimulants, thinner, or the like.
4. When the renter or driver intends to have a child under six years old ride along despite the absence of a child seat.
5. When the renter or driver is registered on the caution list (hereinafter the “caution list”) in the information management system of the Japan Rent-A-Car Association (hereinafter the “JRAA system”) prescribed in Article 25.
6. When the renter or driver is deemed to be a member of, or related to, a designated organized crime group or a group affiliated with a designated organized crime group, or to belong to any other antisocial organization.
7. When, in connection with transactions with our company, the renter or driver has committed violent acts toward our employees or other related persons, demanded burdens exceeding a reasonable scope, or used violent acts or language.
8. When the renter or driver has spread rumors, or used deceptive or forceful means to damage our company’s credit or obstruct our business.
9. When there has been an act in violation of these terms or the supplementary rules.
10. When our company otherwise deems the renter or driver inappropriate.

Notwithstanding the preceding paragraph, our company may also refuse to conclude the rental contract and cancel the reservation in the following cases.

1. When there is no rental car available to be rented out.
2. When the renter or driver intends to have a child under six years old ride along but there is no child seat.

＜Article 9 Formation of the Rental Contract＞

Submission of the reservation form shall be deemed agreement to these terms. The rental contract shall be deemed formed at the time the renter receives the rental contract document.

The delivery in the preceding paragraph shall be carried out by an online or non-face-to-face method as guided by our company.

＜Article 10 Rental Charges＞

When the rental contract is formed, the renter shall pay our company the rental charges specified in the following paragraph at the time of rental.

Rental charges mean the total of the following amounts, and our company shall clearly indicate each amount or its reference source in the price list.

1. Basic fee
2. Option fees
3. Delivery and pick-up fees
4. High season fees
5. Other fees

The basic fee shall be based on the rates filed with and implemented under the Director of the relevant District Transport Bureau / Transport Branch Office at the time the rental car is rented out.

If our company revises the rental charges after the reservation under Article 2 has been completed, the lower of the fee applied at the time the reservation was completed and the revised fee shall apply, and our company shall refund to the renter the difference from the amount already received.

＜Article 11 Changes to Rental Conditions＞

When the renter intends to change the rental conditions in Article 7 after the conclusion of the rental contract, the renter must obtain our company’s approval.

＜Article 12 Inspection and Maintenance＞

Our company shall rent out a rental car for which the inspections prescribed in Article 47-2 (daily inspection and maintenance) and Article 48 (periodic inspection and maintenance) of the Road Transport Vehicle Act have been performed and necessary maintenance has been carried out.

In renting the rental car, the renter or driver shall inspect the exterior of the vehicle body and the accessories, confirm that there is no maintenance defect in the rental car, and confirm that the rental car meets the rental conditions.

＜Article 13 Issuance and Carrying of the Rental Certificate＞

When our company has delivered the rental car, our company shall electronically issue to the renter the designated rental certificate stating the contents determined by the Director of the relevant District Transport Bureau / Transport Branch Office.

During use of the rental car, the renter or driver must always be able to present the rental certificate issued under the preceding paragraph.

When the renter or driver loses the rental certificate, the renter or driver shall immediately notify our company to that effect.

The rental certificate shall become invalid upon return of the rental car.

＜Chapter 4 Use＞

＜Article 14 The Renter’s Management Responsibility＞

From the time the renter or driver receives delivery of the rental car until it is returned to our company (hereinafter “during use”), the renter or driver shall use and keep the rental car with the care of a good manager.

When using the rental car, the renter or driver shall use it in compliance with laws and regulations, these terms, the supplementary rules, the instruction manual, and other usage methods presented by our company.

＜Article 15 Daily Inspection and Maintenance＞

During use, the renter or driver must perform, before each day’s use, the daily inspection and maintenance prescribed in Article 47-2 (daily inspection and maintenance) of the Road Transport Vehicle Act for the rental car.

If there is any abnormality in the rental car during the daily inspection, the renter or driver shall immediately notify our company to that effect and follow our instructions.

If the renter or driver continues to use the rental car without notifying our company of the abnormality in the preceding paragraph, the renter shall pay the full repair cost to resolve the abnormality. In this case, repairs shall be carried out at a workshop designated by our company.

＜Article 16 Prohibited Acts＞

During use, the renter or driver shall not perform any of the following acts.

1. Using the rental car for a motor carrier business or a similar purpose without obtaining our company’s approval and the permits, etc. required under the Road Transport Act.
2. Using the rental car for a purpose other than the designated purpose of use, or having a person other than the driver under Article 7, paragraph 3 drive it.
3. Subleasing the rental car, having a third party use it, or providing it as collateral or for other such purposes.
4. Forging or altering the automobile registration plate or vehicle number plate of the rental car, or remodeling or refitting the rental car or otherwise changing its original condition.
5. Using the rental car for various tests or competitions (including those our company deems to constitute competitions), or for towing or pushing other vehicles, without obtaining our company’s approval.
6. Using the rental car in violation of laws and regulations or public order and morals.
7. Taking out damage insurance on the rental car without obtaining our company’s approval.
8. Taking the rental car outside Japan.
9. Performing any other act that violates the rental conditions or rental terms under Article 7.

＜Article 17 Illegal Parking＞

When the renter or driver has illegally parked the rental car as prescribed in the Road Traffic Act, the renter or driver shall promptly contact our company and pay our company, by bank transfer, the total of the charges incurred and the handling fee determined by our company.

When our company deems it necessary, our company may provide necessary cooperation such as submitting to the police materials including personal information such as a written self-admission and the rental certificate, and may take necessary legal measures such as submitting to the Public Safety Commission the written statement, written self-admission, rental certificate, and other materials prescribed in Article 51-4, paragraph 6 of the Road Traffic Act and reporting the facts, and the renter or driver agrees to this.

If the renter or driver does not complete the violation procedures by the time the rental car is returned, and our company bears the costs required to search for the renter, driver, or rental car (hereinafter the “search costs”) or the costs required for moving, storing, retrieving, etc. the vehicle (hereinafter the “vehicle management costs”), the renter or driver shall pay our company the following costs by the date designated by our company.

1. An amount equivalent to the non-payment penalty (parking violation fine).
2. A parking violation penalty separately determined by our company (together with item 1 above, the “parking violation charges”).
3. The search costs and the costs required for moving, storing, retrieving, etc. the vehicle.

If, after the renter or driver has paid the parking violation charges to our company, our company is refunded the non-payment penalty because the renter or driver has paid the traffic-violation fine, has been prosecuted, or has been referred to a family court regarding the relevant parking violation, our company shall return the parking violation charges to the renter or driver.

＜Article 18 GPS Function＞

The renter and driver agree that the rental car may be equipped with a global positioning system (hereinafter the “GPS function”), that the current location, travel route, etc. of the rental car may be recorded in our designated system, and that our company may use such recorded information for the following purpose.

1. To confirm the current location, etc. of the rental car in the cases prescribed in each item of Article 24, paragraph 1, or in other cases deemed necessary for the management of the rental car or the performance of the rental contract.

The renter and driver agree that, with respect to the information recorded by the GPS function in the preceding paragraph, our company may disclose it to the extent necessary when our company is requested to disclose it under laws and regulations, or receives a disclosure request or disclosure order from a court, administrative body, or other public institution.

＜Article 19 Rental Car Options＞

The renter and driver agree that the rental car may be equipped with a drive recorder, that the driving conditions of the renter and driver may be recorded, and that our company may use such recorded information for the following purpose.

1. To confirm the circumstances at the time an accident occurs.

The renter and driver agree that, with respect to the information recorded by the drive recorder in the preceding paragraph, our company may disclose it to the extent necessary when our company is requested to disclose it under laws and regulations, or receives a disclosure request or disclosure order from a court, administrative body, or other public institution.

The renter or driver agrees that no refund of the difference between the ETC discounted toll and the regular toll when using toll roads will be made due to any defect of the ETC onboard device, system malfunction, or the like arising for any reason.

＜Chapter 5 Return＞

＜Article 20 The Renter’s Return Responsibility＞

The renter shall return the rental car to our company by the expiry of the rental period at the return location designated at the time of reservation, or at a return location changed midway.

If the renter violates the preceding paragraph, the renter shall compensate for all damage caused to our company.

When the renter is unable to return the rental car within the rental period due to a natural disaster or other force majeure, the renter shall immediately contact our company and follow our instructions.

The renter shall return the following target item (excluding gasoline-powered equipment) with the fuel tank in a full state.

＜Article 21 Confirmation of the Rental Car＞

The renter shall, in the presence of our company, return the rental car in the condition at the time of delivery, except for deterioration and wear due to normal use.

In returning the rental car, the renter shall confirm that there are no belongings of the renter, driver, or fellow passengers left in the rental car before returning it, and our company shall bear no responsibility for safekeeping of belongings left after the return of the rental car.

＜Article 22 Timing of Return of the Rental Car＞

When the renter has changed the rental period under Article 11, the renter shall pay, by credit card within 3 days from the date the change is confirmed, the rental charges corresponding to the changed rental period.

When the renter returns the rental car after exceeding the rental period without obtaining our company’s approval under Article 11, the renter shall pay, in addition to the charges in the preceding paragraph, a penalty equal to double the excess charge corresponding to the exceeded time.

Our company shall not be liable for any damage arising from a delay in our arrival at the return location for any reason.

＜Article 23 Location of Return of the Rental Car＞

When the renter has changed the designated return location under Article 11, the renter shall pay the transfer cost for delivery according to the area of the return location (hereinafter the “transfer cost”).

When the renter returns the rental car to a location other than the designated return location without obtaining our company’s approval under Article 11, the renter shall pay a penalty equal to 150% of the usage fee.

＜Article 24 Measures When the Rental Car Is Not Returned＞

When the renter falls under any of the following items, our company shall take legal procedures such as filing a criminal complaint, as well as measures necessary to confirm the location of the rental car using the vehicle location information system, and measures such as reporting the non-return damage to the Japan Rent-A-Car Association.

1. When the renter does not comply with our company’s request for return even though the rental period has expired.
2. When the renter’s whereabouts are unknown or non-return is otherwise recognized.

In the cases of each item of the preceding paragraph, our company shall conduct inquiries with family members, relatives, the workplace, and other related persons in order to search for the renter and recover the rental car. The renter shall also pay our company the costs, etc. required for the search.

＜Article 25 Agreement on Registration and Use of Rental Information＞

Notwithstanding the provisions concerning the handling of personal information in Article 34, when the renter or driver falls under any of the following items, the renter and driver agree that information based on objective rental facts including the renter’s and driver’s name, date of birth, and driver’s license number (hereinafter the “rental information”) may be registered in the JRAA system and the caution list for a period not exceeding seven years.

1. When the renter or driver has not paid our company the parking violation charges prescribed in Article 17, paragraph 5 by the date designated by our company.
2. When the renter or driver falls under any item of paragraph 1 of the preceding Article.

Notwithstanding the provisions concerning the handling of personal information, the renter and driver agree that the rental information registered in the JRAA system may be used by the Japan Rent-A-Car Association, the member prefectural rent-a-car associations, and their member operators.

＜Chapter 6 Measures in Case of Breakdown, Accident, or Theft＞

＜Article 26 Breakdown of the Rental Car＞

When the renter or driver discovers an abnormality or breakdown in the rental car during use, the renter or driver shall immediately stop driving, contact our company, and follow our instructions.

If the renter or driver continues to use the rental car without contacting our company about the abnormality or breakdown in the preceding paragraph, the renter shall pay the full repair cost to resolve the abnormality or breakdown. In this case, repairs shall be carried out at a workshop designated by our company.

＜Article 27 Accident＞

When an accident involving the rental car occurs during use, the renter or driver shall immediately stop driving, take the measures required by law regardless of the severity of the accident, and take the following measures.

1. Immediately report the circumstances of the accident, etc. to our company and follow our instructions.
2. When repairing the rental car based on the instructions in the preceding item, carry out the repairs at a workshop designated by our company, except where approved by our company.
3. Cooperate with the investigations of our company and the insurance company with which our company has contracted regarding the accident, and submit the documents, etc. required by our company and the insurance company without delay.
4. When making a settlement or other agreement with the other party regarding the accident, obtain our company’s approval in advance.

In addition to the preceding paragraph, the renter or driver shall handle and resolve the accident at their own responsibility.

Our company shall give advice on the handling of the accident for the renter or driver and cooperate in its resolution.

For the purpose of confirming the circumstances at the time an accident occurs, our company shall, for vehicles equipped with an onboard accident recording device, record circumstances such as when an impact occurs or sudden braking is applied.

When deemed necessary, our company may take measures such as examining the records in the preceding paragraph.

In the event an accident occurs, our company shall determine the scope of application of our company’s compensation system and the collision damage waiver (CDW) system, taking into account the content of the accident, the driver’s degree of fault, the presence of gross or significant negligence, the status of the report to the police, the judgment of the insurance company, the driving conditions at the time of the accident, and all other circumstances.

Where an accident occurs due to the driver’s vehicle operation, lack of safety confirmation, misjudgment, violation of laws and regulations, significant negligence, gross negligence, willful misconduct, dangerous driving, breach of contract, unauthorized use, driving by a person other than the driver declared to our company, breach of the duty to report to the police or our company, false reporting, or other grounds attributable to the renter or driver, it may fall outside or partly outside the scope of application of our company’s compensation system and the collision damage waiver (CDW) system. A high degree of fault alone shall not immediately constitute significant or gross negligence, or render the case outside the scope of compensation; rather, the determination shall be made comprehensively considering the circumstances of the accident, the manner of driving, the presence of any traffic-law violation, the status of the report to the police, the judgment of the insurance company, and all other circumstances.

In this case, the renter or driver shall bear, according to the driver’s degree of fault or degree of responsibility, the actual damages incurred by our company, such as damage to the other party’s vehicle and property, repair costs for our company’s vehicle, business suspension loss, non-operation charge (NOC), towing costs, substitute-vehicle costs, and accident-handling costs.

The details concerning the specific scope of application of the compensation system, the grounds for being outside or partly outside the scope of the collision damage waiver (CDW) system, the accident damage deposit, the criteria for determining significant and gross negligence, and other matters relating to the bearing of damage at the time of an accident shall be governed by the usage rules and other supplementary rules separately determined by our company.

＜Article 28 Theft＞

When theft of the rental car occurs during use, or the renter or driver otherwise suffers damage, the renter or driver shall take the following measures.

1. Immediately report to the nearest police.
2. Immediately report the damage situation, etc. to our company and follow our instructions.
3. Cooperate with the investigations of our company and the insurance company with which our company has contracted regarding the theft or damage, and submit the documents, etc. required by our company and the insurance company without delay.

＜Article 29 Termination of the Rental Contract Due to Breakdown, Accident, etc. and Substitute Rental Car＞

If, during the rental period, the rental car becomes unusable due to a breakdown, accident, theft, or other cause (hereinafter “breakdown, etc.”), or if an accident involving another party occurs and our company reasonably determines that return of the vehicle is necessary in order to confirm vehicle damage, carry out repairs, conduct an insurance company investigation, or take other necessary action, our company may request the renter to return the vehicle, and the rental contract shall thereby terminate.

When a breakdown, etc. or an accident occurs, the renter or driver shall, regardless of the extent of damage, immediately stop driving, take the measures required by law, cooperate with the accident handling of our company and the insurance company, follow our instructions, and return the vehicle to the location designated by our company. The costs required for the return in this case shall follow the allocation of burden in paragraph 3.

With respect to the grounds in the preceding paragraph, our company shall provide a substitute rental car or take other handling as prescribed in paragraphs 4 through 6 of this Article, according to the cause and the presence or absence of grounds attributable to the renter or driver.

(In the case of grounds attributable to our company) When the breakdown, etc. is due to a defect existing before the rental, a maintenance failure, or any other ground attributable to our company, our company shall provide a substitute rental car equivalent to the original rental conditions without charging an additional rental fee. In this case, the transfer cost, retrieval cost, and other costs required for replacing the vehicle shall be borne by our company.

(In the case of an accident, etc. without grounds attributable to the renter or driver) When our company reasonably determines that an accident involving another party or another cause is not attributable to either the renter or the driver, our company shall endeavor to provide a substitute rental car according to our company’s vehicle availability and reservation status. If our company is unable to provide a substitute rental car due to availability, etc., our company shall refund to the renter the rental charges corresponding to the unused period from the date the accident, etc. occurred to the expiry date of the rental period.

(In the case of an accident, etc. with fault or other grounds attributable to the renter or driver) When the accident or other cause arises due to the fault of, or other grounds attributable to, the renter or driver (including cases where the renter or driver is found to be at fault, regardless of the degree of fault), our company may request return of the vehicle, and the rental contract shall terminate. In this case:

1. Our company shall not be obligated to provide a free substitute rental car, reduce charges, extend the usage period, or provide any other compensation.
2. The renter or driver shall bear, to the extent exceeding the scope of application of the insurance and collision damage waiver (CDW) system prescribed in Article 31, and according to their degree of fault or degree of responsibility, the repair costs, transfer costs, towing costs, retrieval costs, business compensation (NOC), and other damages and costs incurred by our company.

When the renter or driver wishes to continue using a vehicle, the renter or driver may conclude a new rental contract subject to our company’s prescribed screening and vehicle availability. The rental charges and other rental conditions in this case shall be based on our company’s price list and conditions in effect at the time the new contract is concluded.

If there is a remaining amount after deducting the damages and costs incurred by our company (including those prescribed in item 2 of the preceding paragraph) from the amount corresponding to the unused period of the terminated rental contract, our company shall refund it to the renter. If no remaining amount arises after the deduction, our company shall not be required to make a refund.

Except in the cases prescribed in this Article, the renter and driver may not claim against our company for damage caused by being unable to use the rental car. However, this shall not apply in the case of our company’s willful misconduct or gross negligence.

＜Chapter 7 Liability and Compensation＞

＜Article 30 Liability of the Renter and Business Compensation＞

When the renter or driver causes damage to a third party or to our company during the rental period, the renter or driver shall compensate for such damage.

When an accident, breakdown, soiling, etc. for which the renter or driver is responsible occurs and repair, cleaning, etc. of the vehicle becomes necessary, business compensation (NOC) shall be paid regardless of the extent of damage or the time required for repair or cleaning. The specific scope of application of the CDW, the accident damage deposit, and other details of the bearing of damage at the time of an accident shall be governed by the usage rules and other supplementary rules separately determined by our company.

＜Article 31 Insurance＞

When the renter or driver bears liability for compensation under these terms and the supplementary rules, insurance proceeds within the following limits shall be paid under the non-life insurance contract our company has concluded for the rental car. However, such insurance proceeds shall not be paid when the case falls under an exclusion in the relevant insurance policy.

1. Bodily injury compensation: unlimited per person (including compulsory automobile liability insurance)
2. Property damage compensation: unlimited per accident (deductible ¥55,000)
3. Vehicle compensation: no compensation (deductible ¥55,000 when returned under its own power, ¥110,000 in other cases)
4. Personal injury compensation: ¥50,000,000 per person

Damage not covered by insurance proceeds and damage exceeding the amount of insurance proceeds paid under the preceding paragraph shall be borne by the renter or driver.

When our company has paid, on behalf of the renter or driver, the damages that should be borne by the renter or driver under the preceding paragraph, the renter or driver shall immediately reimburse our company for the amount paid by our company.

In the event of a violation of these rental terms, the insurance proceeds or compensation prescribed in paragraph 1 shall not be paid.

The amount equivalent to the insurance premium for the non-life insurance contract prescribed in paragraph 1 is included in the rental charges.

Use of the insurance and the collision damage waiver (CDW) system shall be limited to once per rental contract, and when an accident in which insurance is used occurs, the relevant rental contract shall terminate. The refund amount in this case shall be governed by these terms (including Articles 29 and 33). However, in the case of an accident of gross negligence in which the driver’s fault is 100%, no refund shall be made.

＜Chapter 8 Termination＞

＜Article 32 Termination of the Rental Contract＞

When the renter or driver violates these terms or the supplementary rules during the rental period, our company may terminate the rental contract without any notice or demand and immediately request return of the rental car. In this case, our company shall not refund the rental charges already received to the renter.

＜Article 33 Termination by Mutual Consent＞

The renter may, even during the rental period, terminate the rental contract with our company’s consent.

When the vehicle is returned before the contract expiry date due to termination by mutual consent, our company shall refund the following amount to the renter.

(remaining days ÷ 30 days (rounded down) − 1) × basic rental fee for the rental car (long-term discount rate applied)

＜Chapter 9 Handling of Personal Information＞

＜Article 34 Personal Information＞

The renter (including a person intending to apply for a rental contract) and the driver (hereinafter respectively the “renter” and the “driver”) agree that our company may use the personal information of the renter and driver for the following purposes.

1. To perform the obligations of a rental car operator under the basic notification concerning rental cars (Ji-Ryo No. 138, June 13, 1995; hereinafter the “basic notification”), such as preparing rental certificates.
2. To verify the identity of, and screen, the renter or driver.
3. To provide the renter or driver with information about automobiles, insurance, mobile phones, and other products and services handled by our company, or about various events and campaigns, by methods such as sending promotional printed materials and emails.
4. To conduct questionnaire surveys with the renter or driver for purposes such as product development and consideration of measures to improve customer satisfaction.
5. To statistically compile and analyze personal information and create statistical data processed into a form that cannot identify or specify individuals.

The renter and driver agree that our company may provide the personal information of the renter and driver to third parties within the scope indicated below. However, the renter and driver may request suspension of the provision of their personal information to such third parties.

1. Content provided: information concerning the rental, such as the vehicle class used, purpose of use, and rental start date and time, as well as personal information such as the names and addresses of the renter and driver.

＜Chapter 10 Miscellaneous Provisions＞

＜Article 35 Set-Off＞

When our company bears a monetary obligation to the renter under these terms and the supplementary rules, our company may set it off at any time against a monetary obligation that the renter bears to our company.

＜Article 36 Consumption Tax＞

The renter shall pay our company the consumption tax imposed on transactions based on these terms and the supplementary rules.

＜Article 37 Late Payment Damages＞

When the renter or driver, or our company, fails to perform a monetary obligation under these terms and the supplementary rules, the party shall pay the other party late payment damages at an annual rate of 14.6%.

＜Article 38 Agent Lessor＞

When another operator rents out the rental car on behalf of our company (such operator being the “agent lessor”), the references to “our company” in these terms may be read as the “agent lessor.” However, this shall not apply to matters concerning “the handling of personal information,” Article 12, Article 16, Articles 26 through 28 (provided that the contact for cases such as breakdown, accident, or theft of the rental car shall be our company and the agent lessor), and Article 39.

＜Article 39 Terms and Supplementary Rules＞

Our company may revise these terms and the supplementary rules without prior notice, or separately establish supplementary rules to these terms.

When our company revises these terms and the supplementary rules, or separately establishes supplementary rules, our company shall post them at our business locations and state them in our price list and on our website. The same shall apply when these are changed.

＜Article 40 Agreed Jurisdiction Court＞

When a dispute arises regarding rights and obligations based on these terms and the supplementary rules, the court having jurisdiction over the location of our company’s head office, branch, or business office shall be the agreed jurisdiction court.

Supplementary Provision
These terms shall take effect from November 1, 2024 (Reiwa 6).