＜Chapter 1 General Provisions＞
＜Article 1 Application of These Terms＞
Our company shall rent out the rental vehicle (hereinafter referred to as the “rental car”) to the renter in accordance with these terms, and the renter shall rent the rental car under these terms. Matters not stipulated herein shall be governed by laws and regulations or generally accepted practices.
If our company and the renter enter into a separate agreement in a manner consistent with the purpose of these terms and not contrary to laws, regulations, or generally accepted practices, the provisions of that separate agreement shall prevail.
＜Chapter 2 Reservations＞
＜Article 2 Reservation Application, Formation, and Confirmation＞
The renter may apply for a reservation by agreeing to our designated price list and rental terms, and submitting the required information through our designated reservation form (start date and time, pick-up location, rental period, return location, driver, and other rental conditions; collectively, the “rental conditions”).
A rental contract containing the rental conditions shall be deemed formed between our company and the renter at the time the renter submits the required information and agrees to these terms via the reservation form.
After confirming the rental conditions and vehicle availability, our company will secure the vehicle based on the reservation details and notify the renter that the reservation has been completed.
Within three days including the date the renter receives our reservation confirmation, the renter shall pay the usage fee and any other amounts designated by our company (collectively, the “reservation deposit, etc.”) using the method specified by our company.
If payment of the reservation deposit, etc. cannot be confirmed by the deadline in the preceding paragraph, our company may deem the reservation automatically cancelled without any prior notice or demand to the renter.
If it is difficult to secure the vehicle due to availability or the rental conditions, or if the renter does not respond within 24 hours to our reservation confirmation message, our company will provide an alternative proposal or notify cancellation, and the reservation application shall be deemed automatically cancelled.
＜Article 3 Changes to a Reservation＞
If the renter wishes to change the rental conditions, the renter must obtain our company’s prior approval.
＜Article 4 Cancellation of a Reservation＞
The renter and our company may cancel a reservation using our designated method.
If the renter cancels for personal reasons, the renter shall pay the following reservation cancellation fees.
Regular Season
6–2 days before: 20% of the monthly fee for the reserved vehicle
1 day before: 30% of the monthly fee for the reserved vehicle
Same day: 50% of the monthly fee for the reserved vehicle
Peak Season
Up to 10 days before: 100% of the monthly fee for the reserved vehicle
11–14 days before: 50% of the monthly fee for the reserved vehicle
15 days or more before: no cancellation fee
If a rental contract is not concluded due to reasons not attributable to our company, the reservation shall be cancelled.
Except as provided in this article and the following article, the renter and our company shall not make any claims against each other regarding the cancellation of a reservation or the failure to conclude a rental contract.
＜Article 5 Substitute Rental Car＞
If our company is unable to rent out the reserved vehicle class, options, or other conditions (collectively, the “conditions”) due to a breakdown or other reasons, our company shall promptly notify the renter.
If it is not possible to provide a substitute rental car, the reservation shall be cancelled.
If it is possible to provide a substitute rental car, our company may offer the substitute rental car to the renter.
If the renter accepts the substitute rental car, our company shall rent it under the same rental conditions as the original reservation, except for the conditions that could not be met. In this case, the renter shall pay whichever is lower: the rental fee of the substitute rental car or the rental fee of the originally reserved car under the reserved conditions.
If the renter refuses the substitute rental car offered in the preceding paragraph, the reservation shall be cancelled and no cancellation fee shall apply.
Our company shall not be responsible for any damages arising from the cancellation of a reservation application or a reservation.
＜Article 6 Delegation of Reservation Services＞
The renter may apply for a reservation through a reservation center, travel agency, partner company, or other party that handles reservations on behalf of our company (the “agent”).
If the renter applies through an agent, the renter shall request any changes or cancellation of the reservation through that same agent.
＜Chapter 3 Rental＞
＜Article 7 Conclusion of the Rental Contract＞
The renter shall clearly indicate the rental conditions, and our company shall clearly indicate the rental conditions and fees based on these terms, the price list, and other relevant documents, and the parties shall conclude the rental contract.
The driver shall comply with the matters stipulated as the driver’s obligations in these terms and any supplementary rules.
To prepare the rental record and the rental certificate prescribed in Article 13, our company may request submission of images of the front and back of the renter’s driver’s license at the time of reservation application, and require presentation of the driver’s license at the time of vehicle handover. If the renter is the driver, the renter shall present their own driver’s license. If the renter and driver are different persons, the renter shall submit a copy or images of the front and back of the driver’s license of the driver.
Our company may request presentation and submission of copies of additional identification documents (such as a health insurance card) in addition to the driver’s license.
Our company may request emergency contact information such as a mobile phone number from the renter or driver.
Our company shall designate the payment method such as credit card payment or invoice payment for corporate customers. In principle, payment shall be made in advance by the rental start date. For corporate contracts, invoice payment with month-end closing may be allowed. In addition, for long-term contracts such as monthly rentals, installment payments on a monthly basis may be available.
If the renter or driver fails to comply with any of the five preceding paragraphs, our company may refuse to conclude the rental contract and may cancel the reservation.
Vehicle handover shall be conducted at the location declared at the time of reservation. Our company shall not be responsible for any damages arising from our late arrival at the handover location for any reason.
Before departure on the rental start date, our company will contact the renter (the “pre-handover contact”), and departure will be made after confirming that contact has been successfully established. Our company shall not be responsible for any damages arising from delays in the handover time due to failure to establish contact, as in the preceding paragraph.
If contact cannot be established during the pre-handover contact and the handover time has passed, the reservation shall be treated as a same-day cancellation, and the renter shall pay the same-day cancellation fee set forth in Article 4, paragraph 2.
＜Article 8 Refusal to Rent＞
Our company may refuse to conclude the rental contract and may cancel the reservation if the renter or driver falls under any of the following.
- The renter or driver does not hold a valid driver’s license required to drive the rental car.
- The renter or driver is deemed to be under the influence of alcohol.
- The renter or driver is deemed to be under the influence of narcotics, stimulants, thinner, or similar substances.
- The renter or driver carries a child under six years old without a child seat.
- The renter or driver is registered on the caution list in the information management system of the Japan Rent-A-Car Association (the “JRAA system”) as defined in Article 25.
- The renter or driver is deemed to belong to or be associated with organized crime groups or other antisocial organizations.
- The renter or driver uses violence or makes demands beyond a reasonable scope toward our employees or related persons, or uses violent behavior or language.
- The renter or driver spreads rumors, uses fraud or force to damage our company’s credibility, or interferes with our business.
- The renter or driver has committed acts in violation of these terms or supplementary rules.
- Any other case where our company deems the renter or driver inappropriate.
Notwithstanding the preceding paragraph, our company may also refuse to conclude the rental contract and cancel the reservation in the following cases.
- No rental car is available.
- A child under six years old will ride in the vehicle, but no child seat is available.
＜Article 9 Formation of the Rental Contract＞
By submitting the reservation form, the renter is deemed to have agreed to these terms. The rental contract shall be deemed formed when the renter receives the rental contract document.
Handover under the preceding paragraph shall be conducted by online or contactless methods as guided by our company.
＜Article 10 Rental Charges＞
Once the rental contract is formed, the renter shall pay the rental charges prescribed in the following paragraph at the time of rental.
Rental charges mean the total of the following items, and our company shall indicate each amount or where it can be confirmed in the price list.
- Basic fee
- Option fees
- Delivery and pick-up fees
- High season fees
- Other fees
The basic fee shall be based on the rates filed with and implemented under the jurisdiction of the relevant transport bureau at the time of rental.
If our company revises the rental charges after the reservation under Article 2 has been completed, the lower of the fee applied at the time of reservation completion and the revised fee shall apply, and our company shall refund the difference between the amount already received and the applicable fee.
＜Article 11 Changes to Rental Conditions＞
After concluding the rental contract, if the renter wishes to change the rental conditions in Article 7, the renter must obtain our company’s approval.
＜Article 12 Inspection and Maintenance＞
Our company shall rent out a rental car that has been inspected and, if necessary, maintained in accordance with Article 47-2 (daily inspection) and Article 48 (periodic inspection) of the Road Transport Vehicle Act.
At the time of rental, the renter or driver shall inspect the exterior condition of the vehicle and accessories, confirm that there is no maintenance defect, and confirm that the rental car meets the rental conditions.
＜Article 13 Issuance and Carrying of the Rental Certificate＞
When handing over the rental car, our company shall issue electronically a rental certificate containing the items specified by the relevant transport bureau.
During use of the rental car, the renter or driver must be able to present the rental certificate at all times.
If the renter or driver loses the rental certificate, the renter or driver shall notify our company immediately.
The rental certificate shall become invalid upon return of the rental car.
＜Chapter 4 Use＞
＜Article 14 Duty of Care＞
From the time the renter or driver receives the rental car until it is returned to our company (the “period of use”), the renter or driver shall use and store the rental car with the due care of a prudent manager.
When using the rental car, the renter or driver shall comply with laws and regulations, these terms, supplementary rules, the instruction manual, and any usage instructions presented by our company.
＜Article 15 Daily Inspection＞
During use, the renter or driver must perform a daily inspection before using the rental car each day as prescribed in Article 47-2 of the Road Transport Vehicle Act.
If the renter or driver notices any abnormality during the daily inspection, the renter or driver shall notify our company immediately and follow our instructions.
If the renter or driver continues to use the rental car without notifying our company as described above, the renter shall pay in full the repair costs necessary to resolve the abnormality. In such case, repairs shall be performed at a workshop designated by our company.
＜Article 16 Prohibited Acts＞
During use, the renter or driver shall not perform any of the following.
- Using the rental car for a motor transport business or similar purposes without our approval and required legal permits.
- Using the rental car for purposes other than the designated use, or allowing anyone other than the driver specified under Article 7, paragraph 3 to drive.
- Subleasing, allowing a third party to use, or using the rental car as collateral or similar acts.
- Forging or altering license plates, or modifying or remodeling the rental car, or otherwise changing its original condition.
- Using the rental car for tests or competitions (including those deemed competitions by our company), or for towing or pushing other vehicles, without our approval.
- Using the rental car in violation of laws or public order and morals.
- Purchasing damage insurance for the rental car without our approval.
- Taking the rental car outside Japan.
- Any other act that violates the rental conditions or rental terms under Article 7.
＜Article 17 Illegal Parking＞
If the renter or driver commits illegal parking as defined by the Road Traffic Act, the renter or driver shall promptly contact our company and pay by bank transfer the total of the incurred charges and our designated handling fee.
If our company deems it necessary, we may cooperate by submitting necessary documents, including personal information such as a self-admission statement and the rental certificate, to the police, and may take legally necessary measures such as submitting written explanations required under applicable law. The renter and driver agree to this.
If the renter or driver does not complete the violation procedures by the time of return, and if our company incurs costs to search for the renter, driver, or the rental car (the “search costs”), or costs for moving, storing, or retrieving the vehicle (the “vehicle management costs”), then the renter or driver shall pay by the deadline specified by our company the following amounts.
- Amount equivalent to the parking violation fine
- Our separately defined penalty for parking violations (together with item 1, the “parking violation charges”)
- Search costs and vehicle management costs including moving, storing, and retrieving the vehicle
If our company receives a refund of the parking violation amount after the renter or driver has paid the parking violation charges to our company, our company shall refund the parking violation charges to the renter or driver.
＜Article 18 GPS Function＞
The renter and driver acknowledge that the rental car may be equipped with a global positioning system (the “GPS function”), and that the current location and travel route of the rental car may be recorded in our designated system. The renter and driver agree that our company may use such recorded information for the following purposes.
- To confirm the current location of the rental car when necessary for vehicle management, performance of the rental contract, or in cases set forth in Article 24, paragraph 1.
The renter and driver also agree that our company may disclose recorded GPS information to the extent necessary when required by law or when disclosure is requested or ordered by courts, administrative bodies, or other public authorities.
＜Article 19 Rental Car Options＞
The renter and driver acknowledge that the rental car may be equipped with a dashcam, and that driving conditions may be recorded. The renter and driver agree that our company may use such recorded information for the following purpose.
- To confirm the circumstances at the time of an accident.
The renter and driver also agree that our company may disclose recorded dashcam information to the extent necessary when required by law or when disclosure is requested or ordered by courts, administrative bodies, or other public authorities.
The renter or driver agrees that no refund will be made for the difference between ETC discounted tolls and regular tolls if such difference occurs due to malfunction, defects, or other issues with the ETC in-vehicle device.
＜Chapter 5 Return＞
＜Article 20 Renter’s Duty to Return＞
The renter shall return the rental car to our company by the end of the rental period at the return location specified at the time of reservation or at a changed return location.
If the renter violates the preceding paragraph, the renter shall compensate our company for all damages incurred.
If the renter cannot return the rental car within the rental period due to natural disasters or other force majeure, the renter shall contact our company immediately and follow our instructions.
The renter shall return the vehicle with the fuel tank full, except for items that do not use fuel.
＜Article 21 Confirmation at Return＞
Under our company’s supervision, the renter shall return the rental car in the same condition as at handover, excluding deterioration or wear from normal use.
At return, the renter shall confirm that there are no belongings left in the vehicle by the renter, driver, or passengers. Our company shall not be responsible for storing any belongings left after return.
＜Article 22 Return Timing＞
If the renter changes the rental period under Article 11, the renter shall pay by credit card the rental charges corresponding to the changed period within three days from the date the change is confirmed.
If the renter returns the rental car after exceeding the rental period without our approval under Article 11, the renter shall pay, in addition to the preceding paragraph, a penalty equal to double the excess fee calculated according to the exceeded time.
Our company shall not be responsible for any damages arising from our late arrival at the return location for any reason.
＜Article 23 Return Location＞
If the renter changes the designated return location under Article 11, the renter shall pay the transportation cost for vehicle relocation according to the return area (the “relocation cost”).
If the renter returns the rental car to a location other than the designated return location without our approval under Article 11, the renter shall pay a penalty equal to 150% of the usage fee.
＜Article 24 Measures When the Rental Car Is Not Returned＞
If any of the following apply, our company may take measures such as filing a criminal complaint, confirming the vehicle’s location using the vehicle location system, and reporting the non-return incident to the Japan Rent-A-Car Association.
- The renter does not comply with our request to return the rental car even after the rental period has expired.
- The renter’s whereabouts are unknown or non-return is otherwise recognized.
In such cases, our company may conduct investigations including contacting family members, relatives, and workplaces to search for the renter and recover the rental car. The renter shall pay the costs required for such search and recovery.
＜Article 25 Registration and Use of Rental Information＞
Notwithstanding the provisions regarding personal information in Article 34, if any of the following apply, the renter and driver agree that information based on objective rental facts, including name, date of birth, and driver’s license number (the “rental information”), may be registered in the JRAA system and the caution list for a period not exceeding seven years.
- The renter or driver does not pay the parking violation charges set forth in Article 17, paragraph 5 by the date specified by our company.
- Any of the items in Article 24, paragraph 1 applies.
Notwithstanding the provisions regarding personal information, the renter and driver agree that rental information registered in the JRAA system may be used by the Japan Rent-A-Car Association, affiliated prefectural associations, and their member businesses.
＜Chapter 6 Measures in Case of Breakdown, Accident, or Theft＞
＜Article 26 Vehicle Breakdown＞
If the renter or driver discovers an abnormality or breakdown during use, the renter or driver shall immediately stop driving, contact our company, and follow our instructions.
If the renter or driver continues to use the rental car without contacting our company, the renter shall pay in full the repair costs necessary to resolve the abnormality or breakdown. In such case, repairs shall be performed at a workshop designated by our company.
＜Article 27 Accident＞
If an accident involving the rental car occurs during use, the renter or driver shall immediately stop driving, take legally required measures regardless of the severity of the accident, and take the following actions.
- Report the situation to our company immediately and follow our instructions.
- If repairs are performed based on our instructions, repairs shall be carried out at a workshop designated by our company unless otherwise approved by our company.
- Cooperate with investigations by our company and the insurance company contracted by our company, and submit requested documents without delay.
- Obtain our prior approval before entering into any settlement or agreement with the other party.
In addition to the above, the renter or driver shall handle and resolve the accident at their own responsibility.
Our company may provide advice on accident handling and cooperate in resolving the matter.
For vehicles equipped with an onboard accident recording device, our company may record events such as impacts or sudden braking in order to confirm the circumstances at the time of the accident, and may review such records when necessary.
In the event of an accident, repair costs corresponding to the driver’s fault shall be borne by the driver. For claims such as pain and suffering, our insurance may allow the use of legal expense coverage, and the renter may request our retained counsel to pursue such claims. If compensation is collected and deposited into the lawyer’s client trust account, the lawyer may remit the repair cost portion directly to our company.
＜Article 28 Theft＞
If theft of the rental car occurs during use or the renter or driver otherwise suffers damage, the renter or driver shall take the following actions.
- Immediately report to the nearest police station.
- Immediately report the situation to our company and follow our instructions.
- Cooperate with investigations by our company and the insurance company contracted by our company, and submit requested documents without delay.
＜Article 29 Termination of the Rental Contract Due to Inability to Use＞
If, during the rental period, the rental car becomes unusable due to breakdown, accident, theft, or other reasons (collectively, “breakdown, etc.”), the rental contract shall terminate.
In such case, the renter or driver shall bear the costs required for retrieving and repairing the rental car, and our company shall not refund any rental charges already received, unless the cause falls under the reasons set forth in paragraph 3 or paragraph 5 of this article.
If the breakdown, etc. is due to a defect existing prior to rental, the renter may receive a substitute rental car from our company, and Article 5 shall apply mutatis mutandis to the conditions of providing such substitute.
If our company cannot provide a substitute rental car, the contract shall terminate, and our company shall refund the remaining balance after deducting the rental charges corresponding to the period from the start of rental to contract termination. If our company can provide a substitute rental car but the renter chooses not to receive it, our company shall not refund any rental charges already received.
If the breakdown, etc. occurs due to reasons not attributable to the renter, driver, or our company, the contract shall also terminate, and our company shall refund the remaining balance after deducting the rental charges corresponding to the period from the start of rental to contract termination.
Except for the measures described in this article, the renter and driver may not make any other claims against our company for damages arising from being unable to use the rental car.
＜Chapter 7 Compensation＞
＜Article 30 Compensation by the Renter and Business Loss＞
If the renter or driver causes damage to a third party or our company during the rental period, the renter or driver shall compensate for such damage.
If an accident, breakdown, contamination, odor, or similar issue attributable to the customer occurs and repairs or cleaning are required, the customer shall pay the following amounts as part of business loss compensation regardless of the extent of damage or time required.
Interior contamination or odor
Cleaning only: ¥16,500 (tax included)
In case of breakdown
Returned drivable: ¥33,000 (tax included)
Returned non-drivable: ¥55,000 (tax included)
＜Article 31 Insurance＞
When the renter or driver bears liability for compensation under these terms and supplementary rules, insurance benefits will be paid within the following limits under the non-life insurance contract our company has concluded for the rental car. However, no benefits will be paid if the case falls under an exclusion in the insurance policy.
- Bodily injury liability: unlimited per person (including compulsory automobile liability insurance)
- Property damage liability: unlimited per accident (deductible ¥50,000)
- Vehicle coverage: none
- Personal injury coverage: ¥50,000,000 per person
Any damage not covered by insurance or exceeding the insurance limits shall be borne by the renter or driver.
If our company pays on behalf of the renter or driver any amount that should be borne by the renter or driver under the preceding paragraph, the renter or driver shall immediately reimburse our company for the amount paid.
If these terms or supplementary rules are violated, no insurance benefits or compensation payments described in paragraph 1 will be made.
The insurance premium equivalent for the insurance contract described in paragraph 1 is included in the rental charges.
＜Chapter 8 Termination＞
＜Article 32 Cancellation of the Rental Contract＞
If the renter or driver violates these terms or supplementary rules during the rental period, our company may terminate the rental contract without any notice or demand and may immediately demand return of the rental car. In this case, our company shall not refund any rental charges already received.
＜Article 33 Termination by Mutual Consent＞
The renter may terminate the rental contract during the rental period with our company’s consent.
If the vehicle is returned before the contract end date due to termination by mutual consent, our company shall refund the following amount to the renter.
((remaining days ÷ 30 days (rounded down)) − 1) × basic rental fee (long-term discount rate applied)
＜Chapter 9 Handling of Personal Information＞
＜Article 34 Personal Information＞
The renter (including a person who intends to apply for a rental contract) and the driver (collectively, the “renter” and the “driver”) agree that our company may use their personal information for the following purposes.
- To fulfill obligations of rental car operators based on the basic notice related to rental cars (Notice No. 138, June 13, 1995; the “basic notice”), including issuing rental certificates.
- To confirm identity and conduct screening of the renter or driver.
- To provide information about products and services handled by our company (vehicles, insurance, mobile phones, etc.) and events or campaigns, by sending printed materials or emails.
- To conduct surveys for product development and measures to improve customer satisfaction.
- To compile and analyze personal information statistically and create statistical data processed so that individuals cannot be identified.
The renter and driver agree that our company may provide their personal information to third parties within the scope described below. The renter and driver may request suspension of such provision to the third party.
- Information provided: vehicle class, purpose of use, start date and time, and other rental information, and personal information such as the name and address of the renter and driver.
＜Chapter 10 Miscellaneous＞
＜Article 35 Set-Off＞
If our company owes a monetary obligation to the renter under these terms and supplementary rules, our company may set off such obligation against any monetary obligation owed by the renter to our company at any time.
＜Article 36 Consumption Tax＞
The renter shall pay to our company any consumption tax imposed on transactions under these terms and supplementary rules.
＜Article 37 Late Payment Damages＞
If the renter, driver, or our company fails to perform a monetary obligation under these terms and supplementary rules, the breaching party shall pay the other party late payment damages at an annual rate of 14.6%.
＜Article 38 Agent Lessor＞
If another business operator rents out rental cars on behalf of our company (the “agent lessor”), references to “our company” in these terms may be read as “agent lessor.” However, this shall not apply to provisions relating to personal information handling, and Articles 12, 16, and 26 through 28 (provided that contact points in the event of breakdown, accident, theft, etc. shall be our company and the agent lessor), and Article 39.
＜Article 39 Revision of Terms and Supplementary Rules＞
Our company may revise these terms and supplementary rules without prior notice, or establish separate supplementary rules.
When our company revises these terms or supplementary rules, or establishes separate supplementary rules, our company will post them at our business locations and publish them on our price list and website. The same applies to any changes.
＜Article 40 Agreed Jurisdiction＞
In the event of any dispute regarding rights and obligations under these terms and supplementary rules, the court having jurisdiction over the location of our head office, branch, or business office shall be the agreed exclusive jurisdiction court.
Supplementary Provision
These terms shall take effect from November 1, 2024.