{"id":6016,"date":"2026-01-14T13:53:45","date_gmt":"2026-01-14T04:53:45","guid":{"rendered":"https:\/\/monthly-go.com\/en\/?page_id=6016"},"modified":"2026-04-16T14:07:15","modified_gmt":"2026-04-16T05:07:15","slug":"first-time-users","status":"publish","type":"page","link":"https:\/\/monthly-go.com\/en\/first-time-users\/","title":{"rendered":"First-Time Users"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">This page explains how to make a reservation with Monthly Go, the contract process, required items, payment methods, early termination, and cancellation policies.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">STEP 1. Reservation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Reservations are accepted via <strong>WhatsApp or phone<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Method<\/th><th>Availability<\/th><\/tr><\/thead><tbody><tr><td>WhatsApp<\/td><td>24 hours \/ 365 days<\/td><\/tr><tr><td>Phone<\/td><td>During business hours<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions or concerns, please feel free to contact us via WhatsApp.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vehicle models cannot be specified, as availability depends on scheduled returns and same-day inventory.<br>Reserved vehicles will be confirmed and notified between <strong>5 days and 1 day before<\/strong> the rental start date.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">STEP 2. Rental Price Confirmation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Rental prices vary by vehicle class.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Item<\/th><th>Details<\/th><\/tr><\/thead><tbody><tr><td>Price list<\/td><td>Available by vehicle class<\/td><\/tr><tr><td>Quotation<\/td><td>Available via WhatsApp upon request<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">If you let us know your desired rental period and preferred vehicle class, we can provide a quotation via WhatsApp.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">STEP 3. Contract Procedure (Online Only)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">All contracts are completed online.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Item<\/th><th>Details<\/th><\/tr><\/thead><tbody><tr><td>Contract method<\/td><td>Online only<\/td><\/tr><tr><td>Customer action<\/td><td>Complete the contract information form sent by Monthly Go<\/td><\/tr><tr><td>Store visit<\/td><td>Not required<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Once all required information has been submitted, the contract will be finalized.<br>No in-person visit is necessary, making the process simple and smooth.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">STEP 4. Vehicle Pick-Up (Delivery \/ Pick-Up Service)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The vehicle will be handed over according to the pick-up method specified at the time of reservation.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Item<\/th><th>Details<\/th><\/tr><\/thead><tbody><tr><td>Pick-up method<\/td><td>As selected at the time of reservation<\/td><\/tr><tr><td>Items required on the day<\/td><td>Driver\u2019s license only<\/td><\/tr><tr><td>Identity verification<\/td><td>Conducted using the driver\u2019s license<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">After identity verification, the rental will begin immediately.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For details regarding delivery and pick-up services, please refer to the \u201cVehicle Delivery and Pick-Up\u201d page.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">STEP 5. Start of Rental<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once the vehicle handover is completed, you may begin using the car immediately.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you expect to be late for the scheduled pick-up time, please contact us in advance.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">STEP 6. Vehicle Return<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before returning the vehicle, please refill the fuel tank to full at a nearby gas station.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Item<\/th><th>Details<\/th><\/tr><\/thead><tbody><tr><td>Fuel<\/td><td>Full tank return required<\/td><\/tr><tr><td>Return deadline<\/td><td>By the agreed return date and time<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">If you wish to extend your rental period, please contact us at least <strong>7 days before<\/strong> the return date.<br>Extensions are available on a daily basis, subject to availability.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What to Prepare at the Time of Contract<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Since the contract is completed online, only the following item is required on the day of pick-up.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Required Item<\/th><\/tr><\/thead><tbody><tr><td>Valid driver\u2019s license<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">No documents, seals, or additional paperwork are required.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Payment Methods<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Payment Method<\/th><th>Notes<\/th><\/tr><\/thead><tbody><tr><td>Credit card<\/td><td>Vehicle reservation is confirmed after payment is verified<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Please note that the vehicle will be secured only after payment confirmation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Early Termination and Reservation Cancellation<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Early Termination<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Item<\/th><th>Policy<\/th><\/tr><\/thead><tbody><tr><td>Early termination<\/td><td>No refund for unused rental period<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Reservation Cancellation<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Item<\/th><th>Policy<\/th><\/tr><\/thead><tbody><tr><td>Cancellation fee<\/td><td>Charged in accordance with the rental terms and conditions<\/td><\/tr><tr><td>Details<\/td><td>Please refer to the rental agreement<\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>This page explains how to make a reservation with Monthly Go, the contract process, required items, payment me [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"swell_btn_cv_data":"","footnotes":""},"class_list":["post-6016","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/monthly-go.com\/en\/wp-json\/wp\/v2\/pages\/6016","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/monthly-go.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/monthly-go.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/monthly-go.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/monthly-go.com\/en\/wp-json\/wp\/v2\/comments?post=6016"}],"version-history":[{"count":2,"href":"https:\/\/monthly-go.com\/en\/wp-json\/wp\/v2\/pages\/6016\/revisions"}],"predecessor-version":[{"id":6019,"href":"https:\/\/monthly-go.com\/en\/wp-json\/wp\/v2\/pages\/6016\/revisions\/6019"}],"wp:attachment":[{"href":"https:\/\/monthly-go.com\/en\/wp-json\/wp\/v2\/media?parent=6016"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}