Rental Agreement Terms and Conditions

Chapter 1 – General Provisions

Article 1 (Application of Terms and Conditions)

The Company shall rent a motor vehicle (hereinafter referred to as the “Rental Car”) to the renter (hereinafter referred to as the “Renter”) in accordance with these Terms and Conditions, and the Renter shall lease the same. Matters not stipulated in these Terms and Conditions shall be governed by applicable laws and regulations or general business practices.
If the Company and the Renter execute a written agreement (hereinafter referred to as the “Rental Agreement”) that does not contravene the purpose of these Terms and Conditions, relevant laws, or general business practices, the provisions of such Rental Agreement shall take precedence.

Chapter 2 – Reservation

Article 2 (Application for Reservation)

To reserve a Rental Car, the Renter must agree to the Company’s rate schedule and these Terms and Conditions, and submit the required information—such as rental start date/time, pick-up location, rental period, return location, driver(s), and other rental conditions (collectively, the “Rental Conditions”)—via the Company’s designated reservation form.
The rental agreement, including the Rental Conditions, shall be deemed concluded when the Renter submits the reservation form, agrees to these Terms and Conditions, and the reservation is confirmed.
Upon receipt of the reservation, the Company will confirm the Rental Conditions, vehicle availability, and secure the vehicle accordingly, notifying the Renter of the completed reservation.
If, due to availability or the Rental Conditions, the Company is unable to secure a vehicle, the Company will propose an alternative or notify the Renter of the cancellation.
If the Renter fails to respond within 24 hours to the Company’s reservation confirmation notice, the reservation shall be deemed automatically canceled.

Article 3 (Change of Reservation)
The Renter must obtain the Company’s approval to change the Rental Conditions after the reservation is made. If the Renter requests to exchange the vehicle after the rental period has started for reasons attributable to the Renter, a vehicle exchange fee of 5,000 JPY (excluding tax) will be charged.

Article 4 (Cancellation of Reservation)

Both the Renter and the Company may cancel a reservation by the method prescribed by the Company.
If the Renter cancels a reservation for personal reasons, the Renter shall pay the following cancellation fees to the Company:

6–2 days prior to rental start: 20% of the monthly rental fee for the reserved vehicle
1 day prior: 30% of the monthly rental fee
Same day: 50% of the monthly rental fee

Peak Season:

10 days prior: 100% of the monthly rental fee
11–14 days prior: 50% of the monthly rental fee
15 days or more prior: No cancellation fee

If the rental agreement is not concluded for reasons not attributable to either party, the reservation will be canceled.
Except as otherwise provided in this Article and the following Article, neither party shall make any claims against the other for the cancellation of a reservation or failure to conclude the rental agreement.

Article 5 (Substitute Rental Car)

If the reserved vehicle (in terms of class, equipment, etc.; hereinafter referred to as the “Conditions”) cannot be provided due to breakdown or other reasons, the Company will promptly notify the Renter.
If no substitute rental car (hereinafter referred to as the “Substitute Vehicle”) is available, the reservation will be canceled.
If a Substitute Vehicle is available, the Company may offer it to the Renter.
If the Renter accepts the Substitute Vehicle, the Company will provide it under the same Rental Conditions as the original reservation, except for those Conditions that cannot be met. In this case, the Renter shall pay the lower of the rates for the Substitute Vehicle and the originally reserved vehicle.
If the Renter declines the offer of a Substitute Vehicle, the reservation will be canceled without any cancellation fee.
The Company shall not be liable for any damages arising from the cancellation of the application or reservation under this Article.

Article 6 (Reservation Through Agents)

The Renter may apply for a reservation through a reservation center, travel agency, or affiliated company acting as an agent for the Company (hereinafter referred to as the “Agent”).
If the reservation is made through an Agent, any changes or cancellations to the reservation must be made through the same Agent.

Chapter 3 – Commencement of Rental

Article 7 (Conclusion of Rental Agreement)

The Renter shall specify the Rental Conditions, and the Company shall specify the rental terms in accordance with these Terms and Conditions and the rate schedule, and the rental agreement shall be concluded accordingly.
The driver shall comply with the obligations stipulated in these Terms and Conditions and any supplementary provisions.
For the purposes of completing the rental record and issuing the rental certificate as set forth in Article 13, the Company will require the Renter to submit photographs (front and back) of the driver’s license at the time of reservation, and to present the driver’s license at vehicle handover. If the Renter is not the driver, the license of the driver(s) must be submitted or presented in the same manner.
The Company may also request additional identification documents (e.g., insurance card) and copies thereof.
The Company shall require the Renter or driver to provide a mobile phone number or other emergency contact.
The Company may specify acceptable payment methods (e.g., credit card, bank transfer, PayPay).
If the Renter or driver fails to comply with the preceding requirements, the Company may refuse to conclude the rental agreement and cancel the reservation.
Vehicle handover will take place at the location specified at the time of reservation. The Company shall not be liable for any damages caused by delays in arriving at the handover location.
Prior to the rental date, the Company will attempt to contact the Renter (“Pre-Rental Contact”), and will proceed with the rental only once contact has been confirmed. The Company shall not be liable for any damages caused by delays resulting from failure to make contact.
If contact cannot be made by the scheduled rental start time, the reservation will be deemed canceled, and the Renter shall pay the same-day cancellation fee stipulated in Article 4(2).

Chapter 4 – Use of the Rental Car

Article 14 (Renter’s Duty of Care)

From the time the Rental Car is handed over until it is returned to the Company (hereinafter, “During Use”), the Renter and/or driver shall use and maintain the Rental Car with the care of a prudent manager.
The Renter and/or driver shall operate the Rental Car in compliance with applicable laws, these Terms and Conditions, supplementary provisions, the user manual, and any other instructions provided by the Company.

Article 15 (Daily Inspection and Maintenance)

During Use, the Renter and/or driver shall perform daily inspections as stipulated in Article 47-2 of the Road Transport Vehicle Act before operating the Rental Car each day.
If any abnormalities are found during such inspections, the Renter and/or driver shall immediately notify the Company and follow its instructions.
If the Renter continues to use the Rental Car without reporting abnormalities, the Renter shall bear the full cost of repairs necessary to resolve the issue. Repairs shall be carried out at a workshop designated by the Company.

Article 16 (Prohibited Acts)
The Renter and/or driver shall not engage in any of the following acts during Use:

Use the Rental Car for transport business or similar purposes without the Company’s consent and legally required permits.
Use the Rental Car for purposes other than those specified, or allow anyone other than the designated driver(s) listed in Article 7(3) to operate it.
Sublease the Rental Car, allow third-party use, or use it as collateral.
Forge or alter license plates or registration, or modify the Rental Car without authorization.
Use the Rental Car for tests, competitions, or to tow/push other vehicles without Company consent.
Operate the Rental Car in violation of laws or public order and morals.
Obtain additional insurance for the Rental Car without Company consent.
Take the Rental Car outside Japan.
Otherwise violate the Rental Conditions or rental terms stipulated in Article 7.

Article 17 (Illegal Parking)

If the Renter and/or driver commits illegal parking under the Road Traffic Act, they must appear at the police station with jurisdiction over the area, promptly pay the fine, and bear all costs associated with towing, storage, and retrieval.
Upon notification from the police of a parking violation, the Company will instruct the Renter to move or retrieve the vehicle and appear at the police station to complete the violation process.
The Company may verify completion of the violation process by reviewing traffic tickets, payment receipts, etc. If unresolved, the Company will require the Renter to sign a written acknowledgment of the violation.
The Company may provide necessary information (including personal data) to the police or public safety commission for enforcement purposes.
If the Company is ordered to pay a parking violation penalty or incurs related expenses, the Renter must reimburse the Company for: (1) The violation penalty amount, (2) A separately determined contractual penalty, (3) Costs incurred in locating or retrieving the vehicle.
If payment is not made, the Company may register the Renter’s information with the All Japan Rent-a-Car Association information system.
If the Renter refuses to comply with the Company’s instructions regarding the violation process or fails to sign the acknowledgment, the Company may collect a predetermined parking violation fee.
8–10. If the penalty is later canceled and refunded, the Company will refund the equivalent portion to the Renter and may delete any registered violation record.

Article 18 (GPS Functionality)

The Renter and/or driver acknowledges that the Rental Car may be equipped with GPS and that its location and route data may be recorded and used by the Company to manage the vehicle or enforce the rental agreement.
The Renter and/or driver agrees that such data may be disclosed when required by law or by request/order from a court or public agency.

Article 19 (Rental Car Options)

The Renter and/or driver acknowledges that the Rental Car may be equipped with a dashcam and agrees that recorded data may be used to verify circumstances in the event of an accident.
Such data may be disclosed when required by law or public authorities.
The Renter agrees that no refund will be made for any difference between discounted ETC toll rates and standard toll rates due to device malfunction.

Chapter 5 – Return of the Rental Car

Article 20 (Renter’s Obligation to Return)

The Renter shall return the Rental Car to the designated return location by the end of the rental period.
Failure to comply shall require the Renter to compensate the Company for all resulting damages.
If return is impossible due to force majeure, the Renter must contact the Company immediately and follow its instructions.
The Rental Car must be returned with a full fuel tank; otherwise: Less than half full: 8,000 JPY / Half full or more: 4,000 JPY.

Article 21 (Vehicle Inspection Upon Return)

The Renter shall return the Rental Car in the same condition as at delivery, except for normal wear and tear.
The Renter shall ensure no personal belongings remain in the vehicle; the Company assumes no responsibility for items left after return.

Article 22 (Change of Return Date)
If the Renter changes the rental period with Company approval, the adjusted rental fee shall be paid within three (3) days of confirmation. Unauthorized extensions shall incur double the daily rental rate as a penalty.

Article 23 (Change of Return Location)
Changing the return location with Company approval requires payment of applicable relocation fees. Unauthorized returns to non-approved locations incur a penalty equal to 150% of the rental fee.

Article 24 (Non-Return Measures)
If the Renter fails to return the vehicle after the rental period, cannot be contacted, or is otherwise deemed in breach, the Company may take legal action, report to the police, use GPS tracking, and recover the vehicle at the Renter’s expense.

Chapter 6 – Measures in Case of Breakdown, Accident, or Theft

Article 26 (Breakdown)
The Renter must stop driving and contact the Company immediately if the vehicle becomes abnormal or breaks down. Continuing use without notification makes the Renter liable for all repair costs.

Article 27 (Accidents)
In the event of an accident, the Renter must stop driving, take legal measures, report to the Company, follow instructions, and cooperate with insurance investigations. Settlement with the other party requires prior Company consent. The driver is responsible for repair costs attributable to their negligence.

Article 28 (Theft)
In case of theft or other loss, the Renter must report to the police and the Company immediately and cooperate with investigations.

Article 29 (Termination Due to Unusable Vehicle)
If the Rental Car becomes unusable due to breakdown, accident, or theft, the rental agreement ends. Refunds depend on cause and whether a replacement vehicle is accepted.

Chapter 7 – Compensation and Insurance

Article 30 (Compensation and Non-Operation Charge)
If damage is caused to a third party or the Company, the Renter shall compensate for losses. In case of accident, damage, or contamination, the Renter shall pay: Cleaning only: 16,500 JPY / NOC (return by driving): 33,000 JPY / NOC (non-drivable): 55,000 JPY.

Article 31 (Insurance)
Insurance coverage is as follows: Bodily injury liability: Unlimited / Property damage liability: Unlimited / Personal injury: 50 million JPY (deductible: 55,000 JPY). Vehicle damage: Actual cash value (deductible 55,000 JPY if drivable, 110,000 JPY otherwise). Deductible waiver available for an additional fee. Exclusions include no accident report, unlicensed driving, DUI, unauthorized driver, intentional acts, and gross negligence. In gross negligence cases, renter may be liable for full vehicle value and damages.

Chapter 8 – Termination

Article 32 (Termination for Breach)
The Company may terminate the rental without notice if the Renter breaches these Terms and Conditions and demand immediate return of the vehicle without refund.

Article 33 (Mutual Agreement Termination)
The Renter may terminate early with Company consent; no refunds will be provided for renter-initiated early termination.

Chapter 9 – Personal Data Handling

Article 34 (Personal Data)
The Renter and driver agree that their personal data may be used for contract execution, identity verification, marketing, customer satisfaction surveys, statistical analysis, and shared with third parties within the scope permitted by law.

Chapter 10 – Miscellaneous Provisions

Article 35 (Set-off)
The Company may offset any obligations owed to the Renter against any obligations owed by the Renter.

Article 36 (Consumption Tax)
The Renter shall pay consumption tax on all transactions under these Terms and Conditions.

Article 37 (Late Payment Damages)
Unauthorized extensions incur a penalty equal to 200% of the daily rate. Failure to return keys within three days incurs 6,600 JPY per day until returned. Late payments bear interest at 10% annually.

Article 38 (Substitute Rental Agents)
References to the Company in these Terms may apply to authorized substitute rental agents, except for specified clauses.

Article 39 (Amendments)
The Company may revise these Terms without prior notice and will post changes at business locations and on its website.

Article 40 (Jurisdiction)
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the court having jurisdiction over the location of the Company’s head office, branch, or business office.